Benchling

Benchling

Solutions Delivery Manager

Boston, MA · Senior

Sponsorship not specifiedDetected 68 days ago
Agentic AICustomer SupportCommunicationProblem Solving

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The Solutions Delivery Manager is responsible for ensuring Benchling solution development, coverage, efficacy, quality, and enablement across the Customer Experience team.
  • Chemistry is one of Benchling's newest and most exciting product areas - unlocking an entirely new group of companies, scientists, and science to be done on Benchling.

Responsibilities

  • Deliver services and oversee services engagements to ensure high quality solution and delivery
  • Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization
  • Build and maintain solution assets, such as best practices documents
  • Train and educate the broader CX organization through various means (e.g. create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements, etc.)
  • Collaborate across CX departments to reflect customer learnings into solution assets
  • Operationalize Benchling's new product introduction motions to deliver new product insights
  • They will develop, and continuously improve our solutions as both the science and Benchling product capabilities evolve.

Requirements

  • 6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field
  • 2+ years experience in customer service or customer-facing roles
  • Bachelor's degree in chemistry, or life sciences related field is required (biology, microbiology, genetics, biotechnology, neurology, etc.)
  • Experienced customer experience professional with a strong track record in overseeing the success of customer engagements
  • Superior customer service skills - the ability to be empathetic, accurate, resourceful, and conscientious with a sense of urgency
  • Demonstrate ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information
  • Experience and Educational Requirements
  • Scientific and Benchling Knowledge
  • Fluency in medicinal chemistry or PD chemistry, ideally both
  • Fluency in a chemistry-focused lab informatics tool
  • Customer Readiness
  • Problem Solving and Collaborative Success
  • Excellent oral and written communication skills to work effectively with others both inside and outside departmental boundaries, at remote locations and/or outside the company

Nice to have

  • Ph.D. in chemistry is preferred
  • Knowledge of Benchling's Platform and solutions, and technical proficiency with Benchling products is preferred

Skills

  • When a breakthrough is delayed, the world waits.
  • Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps.
  • AI has the potential to change this, compressing decades of R&D work into years.
  • But that only happens when clean, structured scientific data and AI are built into how science gets done.
  • Benchling is the AI platform for biotech R&D.

Benefits

  • Navigate a budding product area through to market adoption - partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space

Company info

  • We are rebuilding biotech for the AI era.
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This listing is sourced directly from Benchling's careers page and normalized into a canonical job model.