tnuck
Director, Technology Delivery & Operations
Washington, District of Columbia · Director · Full-time
Sponsorship not specified$140k-$170kDetected 7 days ago
Incident ResponseProject ManagementStrategic CommunicationsERPCadenceLeadershipCommunicationProblem SolvingCritical Thinking
About the role
- Position Overview Tuckernuck is looking for an experienced, customer-centric, Technology Delivery and Operations Director to ensure our technology work is executed predictably and our day to day technology operations run reliably.
- Monitor critical integrations and scheduled jobs.
- Triage failures and escalate to the correct technical owner or vendor with clear context and business impact.
Responsibilities
- This role owns the operating rhythm for delivery across cross functional initiatives and serves as the coordination point for technology operations.
- They monitor critical integrations, coordinate maintenance windows and releases, manage incident response and escalation, and drive clear communication and documentation.
- You will partner closely with internal teams and external vendors to reduce operational drag and keep business critical systems healthy as we scale and foster a transparent and collaborative culture.
- Own the delivery operating model across technology initiatives, including intake, prioritization support, planning cadence, status reporting, and dependency management.
- Drive predictable execution of cross functional initiatives by coordinating internal teams and external vendors, with clear owners, timelines, and definitions of done.
- Own incident management for technology issues, including severity definitions, incident coordination, stakeholder communications, and post incident retrospectives that produce continuous improvements.
Requirements
- At least 10 years in technology delivery, technical program management, technology operations, or service delivery, with demonstrated ownership of cross functional execution.
- Experience supporting business critical retail workflows across ecommerce, OMS/ERP, WMS/3PL, payments, or data integrations, in a fast paced environment.
- Proven track record of successfully managing and delivering complex technical projects or programs, ideally within a fast-paced environment.
- Strong understanding of modern delivery practices (Agile and iterative execution), integration patterns, and operational disciplines (incident management, change management, monitoring).
- Comfort working with ambiguity while driving clarity on ownership, sequencing, and decisions.
- Knowledge/Skills/Abilities
- Exceptional verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
- Experience guiding cross-functional teams, with the ability to interact with stakeholders at all seniority levels.
- Must have strong communication skills.
- Must be able to grow and cultivate strong working relationships with key vendors in order to help scale the business.
Compensation
- Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $140,000-$170,000
- The estimated annual compensation for this role is $140,000-$170,000; classified as full-time exempt and not eligible for overtime.
Benefits
- Maintain a single view of delivery health across active work, with weekly updates for stakeholders.
Equal opportunity
- Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit.
Visa & Work Authorization
- based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristic
This listing is sourced directly from tnuck's careers page and normalized into a canonical job model.