Curtisswright
Senior Customer Service Specialist
US-CA-Santa Clarita · Senior
Work authorization required$66k-$88kDetected 12 days ago
CRMExcelSAPSupply ChainERPRecruitingCustomer SupportCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- Location: Santa Clarita, CA - Onsite Salary: $65,700 - 87,600 per year Please note that the salary range information provided is a general guideline only, reflecting a position based in CA.
- Criteria such as the candidate's qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.
- Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.
Responsibilities
- Turnkey system design
- Manage the end-to-end processing of customer orders and deliverables, ensuring accurate and timely status updates from order receipt through shipment.
- Track, expedite, and monitor internal workflows to support on-time delivery performance.
- Partner with Program Management to communicate Engineering Change Order (ECO) status and other program updates to customers.
- Participate in customer meetings and conference calls to provide order status, schedule updates, and operational support.
- Identify opportunities for process improvements and support continuous improvement initiatives to enhance customer service and operational efficiency.
Requirements
- 4-6 years of technical customer service experience (environment dealing with people) and working in a structured role with administrative duties
- Ability to multi-task and work under pressure in a fast paced environment
- Must be a US Citizen
- Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal.
- Self-starter who takes initiatives in driving issues to resolution with demonstrated problem solving skills
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Effective team player and decision maker
- Proficient in MS Office, specifically MS Word and MS Excel
- Who We Are
- Our Values
- Environmental, Social and Governance
- Integrated Systems in Santa Clarita prides itself on experience, expertise, and low risk solutions. Our primary focus is understanding the technical challenges our customers face and creating partnerships in order to provide a high TRL solution.
Nice to have
- High school diploma or equivalent required, Associate's degree preferred
- MRP/ERP experience required (SAP preferred)
Compensation
- Salary: $65,700 - 87,600 per year
Company info
- Integrated Systems in Santa Clarita prides itself on experience, expertise, and low risk solutions.
- Our primary focus is understanding the technical challenges our customers face and creating partnerships in order to provide a high TRL solution.
- Some of the services we provide are:
- System-level architecture
- Highly skilled program management
- Industry-leading engineering services
- Production capabilities that range from early prototype phase through volume production
- To learn more visit: https://www.curtisswrightds.com/about/company/locations/santa-clarita
- No unsolicited agency submittals please.
- Compliance Statement
- This position may require exposure to export-controlled information and subject to additional security screening.
- In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
- Curtiss-Wright is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status.
- If you require accommodation during the recruitment process, please contact Talent Acquisition.
- For US Applicants: EEO is The Law - click here for more information.
- If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
Equal opportunity
- EEO is The Law - click here for more information.
Visa & Work Authorization
- Must be a US Citizen
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