Closinglock

Director of Customer Success

Austin, TX · Director · Full-time

Sponsorship not specifiedDetected 11 days ago

CRMAccount ManagementForecastingCustomer SuccessLeadership

About the role

Closinglock is looking for a Director of Customer Success to lead and scale our post-sale motion across our Enterprise and Mid-Market customer segments.
Reporting to VP of Operations, this is a player-coach role at a critical inflection point: we've found product-market fit in real estate fintech, and we're building the CS infrastructure to match our growth ambitions.

You've navigated the 50 → 200 person build and know what breaks if you don't get ahead of it Comfort with AI tooling applied to CS workflows This is a full-time, in-person position in our Austin, TX office.
You'll own the full customer lifecycle from onboarding through renewal and expansion while building the playbooks, processes, and team culture that set the standard for how we retain and grow our customer base.
About the Role Closinglock is looking for a Director of Customer Success to lead and scale our post-sale motion across our Enterprise and Mid-Market customer segments.
we've found product-market fit in real estate fintech, and we're building the CS infrastructure to match our growth ambitions.

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We are hyper-focused on a shared vision, and our company's strength is based on the unparalleled quality of our team.
health scoring, forecasting, tiering models Establish and manage key performance indicators (KPIs) to monitor the effectiveness of customer success efforts and make data-driven adjustments

Company Overview Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud.
We act in the long-term best interests of our customers by understanding their needs and challenges.
When our customers win, we win.
To date, we have protected over $250B+ in funds related to residential property transactions.
Closinglock's platform has been used by clients in all 50 states and across 42 countries.
Closinglock is headquartered in Austin, TX, with an office in downtown Austin.
Today, the company has grown to 100+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.
We are rapidly expanding our team and are seeking exceptional talent.
We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences.

This listing is sourced directly from Closinglock's careers page and normalized into a canonical job model.