Riversidenaturalfoodsltd

Riversidenaturalfoodsltd

Customer Service Representative (12 Month Contract)

Chicago, IL

Sponsorship not specifiedDetected 1 day ago
SAPSupply ChainLogisticsCustomer SupportCommunicationAdaptabilityMicrosoft Office

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it.
  • As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO.
  • We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

Responsibilities

  • Maintain customer records and master data in accordance with company procedures.
  • At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours.
  • The Customer Service Coordinator provides administrative and operational support to the Customer Service team by ensuring customer orders are entered accurately, customer inquiries are routed appropriately, and order-related information is maintained within Riverside systems.

Requirements

  • 0-2 years of customer service, administrative, logistics, or supply chain experience.
  • Experience in a manufacturing, distribution, or CPG environment is considered an asset.
  • Proficiency with Microsoft Office applications, particularly Outlook and Excel.
  • SAP experience is an asset but not required.
  • High School Diploma required; post-secondary education in Business, Supply Chain, or a related field preferred.

Nice to have

  • High School Diploma required

Skills

  • Focuses on accuracy, timely execution, and follow-through.
  • Orders processed accurately
  • Initial response to customer inquiries
  • Customer records maintained accurately
  • Orders entered within SLA
  • Drives Results:
  • Learns Quickly:
  • Resourcefulness:
  • Responsibility
  • KPI / Metric
  • Order Entry Accuracy
  • Customer Responsiveness

Company info

  • We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain - and yes, it will get rough.
  • You can learn more about us at www.riversidenaturalfoods.com.
  • Support customers with routine inquiries related to order status, shipment tracking, delivery confirmations, and product availability.
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