Guidehealth
Healthguide - Community Resource
Atlanta, GA, United States
Sponsorship not specifiedDetected 8 days ago
ComplianceProcess ImprovementHIPAAEpicCernerEHR/EMRLeadershipCommunicationProblem SolvingCritical ThinkingMentoringMicrosoft Office
About the role
- Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence.
- Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers.
- This collaborative and flexible mindset is essential to our success.
Responsibilities
- Using multiple communication methods, including phone, text, video visits, patient portals, email, and AI-enabled engagement tools, to engage and support patients.
- Maintaining accurate documentation to support care coordination, quality performance, risk adjustment, and compliance requirements.
Requirements
- Experience using EHR systems or similar documentation platforms.
- Strong customer-service orientation with the ability to communicate with diplomacy, tact, empathy, and professionalism.
- Experience with referral coordination, transportation resources, community-based organizations, prior authorizations, or resource navigation.
- Experience using EHR platforms such as Epic, Athena, Cerner, or similar systems.
- Experience using patient engagement technology, analytics tools, patient portals, Microsoft Office, or AI-enabled outreach tools.
Benefits
- While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care
- Building trusting, ongoing relationships with patients, families, caregivers, medical providers, behavioral health providers, and community partners.
- Engaging high-risk or targeted patient populations through bi-directional communication to address health questions, concerns, barriers, and care needs.
- Identifying and assessing medical, behavioral health, substance use, social, emotional, and financial needs to support whole-person care.
- Supporting patients in understanding and following care plans, health goals, preventive care needs, and recommended follow-up.
- Providing patient education and motivational interviewing support within role scope to encourage engagement, adherence, and behavior change.
- Conducting non-clinical assessments, surveys, and interventions to help patients navigate medical, behavioral health, substance use, and social systems.
- Operating within a value-based care model, supporting population health strategies, quality performance, and efficient resource utilization across assigned patient panels.
- Strengthening connections between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow-up.
- Using knowledge of referral processes, prior authorizations, gaps in care, social drivers of health, and community programs to support improved patient outcomes.
- Escalating medical, behavioral health, social, or care coordination concerns appropriately to RN Care Managers, Social Workers, primary care offices, Guidehealth leadership, or other designated resources.
- Assisting in closing care gaps tied to quality incentives, reimbursement models, and value-based care outcomes.
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This listing is sourced directly from Guidehealth's careers page and normalized into a canonical job model.