Avoca

Technical Account Manager

New York HQ · Full-time

Sponsorship not specified$130k-$180kDetected 243 days ago

Account ManagementCustomer SuccessPublic Speaking

About the role

You'll guide home service companies through onboarding and integration, advise on APIs, webhooks, and prompting configurations, and ensure they achieve measurable business outcomes on Avoca's platform.
This role is ideal for someone who thrives at the intersection of technical execution and customer strategy.
You should be comfortable in customer-facing discussions, hands-on with integrations, and accountable for results.

Design and validate integrations (APIs, webhooks, data flows) in partnership with customer Operations, Product, and IT teams
troubleshoot issues and optimize performance.
Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impacts.
Collaborate with Sales, Product, and Engineering to resolve technical challenges, provide structured feedback, and influence roadmap priorities.
Build and maintain best practices, playbooks, and scalable success frameworks for integrations, prompting, and ongoing optimization.
Manage multiple customer engagements simultaneously, balancing hands-on tactical execution with strategic guidance.
Proactively manage stakeholder relationships across Operations, Product, Marketing, and Executive teams
Design and validate integrations (APIs, webhooks, data flows) in partnership with customer Operations, Product, and IT teams; troubleshoot issues and optimize performance.
At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity.
We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

The expected base salary for this role is $130,000-$180,000 with final compensation based on experience, skills, and qualifications determined during the interview process.
Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.
Our Recruiting team will share the full details as you progress through our hiring process.
At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity.
We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

Comprehensive medical, dental, and vision insurance
Flexible PTO plus U.S. federal holidays
Commuter benefits and late-night rideshare
Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.

Avoca is transforming how home service companies engage with their customers.
Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation.
We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services.
With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
Provide strategic guidance to customers, tailoring technical approaches to each customer's goals, stack, and business model.

Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

This listing is sourced directly from Avoca's careers page and normalized into a canonical job model.