Smoothcommerce

Agile Coordinator

Toronto, Ontario, Canada · Junior

Sponsorship not specifiedDetected 25 days ago

Project ManagementAgileJiraCustomer SuccessLeadershipCommunicationCollaborationOrganizational Skills

About the role

Smooth Commerce is looking for an Agile Coordinator to run the operational backbone of our Product team.
You will also act as the intake point between Client Services, Sales, and Product, making sure incoming requests are captured, contextualized, and surfaced for prioritization.
This is a hands-on coordination role for someone organized, communicative, and comfortable working across both technical and commercial teams.

Maintain a clean, prioritized backlog in partnership with the Technical Product Manager and product leads.
Publish a weekly Product readout to leadership and Sales summarizing what shipped, what is in flight, what is blocked, and what is coming next, designed as a five-minute read.
Collaborate closely with the Product team, Client Services and Sales
You will own the day-to-day agile process: facilitating ceremonies, keeping the backlog clean and prioritized, tracking sprint metrics, and reporting status to leadership.

Junior to Intermediate (1 to 3 years of experience)
Excellent organizational skills and attention to detail, with the ability to keep multiple work streams and stakeholders on track.
Bachelor's degree or equivalent practical experience.

dedupe, capture context, and surface for prioritization.
Track and report sprint metrics, including velocity, cycle time, completion rate, and escaped defects.
Chase blockers to resolution and follow through on retrospective action items.
Coordinate release communications so that internal teams, including Client Services and Sales, are informed before clients are.
Keep boards, trackers, and process documentation accurate and up to date.
What are we looking for?
1 to 3 years of experience in agile delivery, project coordination, scrum facilitation, or a similar operational role.
Hands-on experience with Jira or comparable project management and issue-tracking tools.

Reporting Structure:
Reports To: Software Development Manager
Working Relationships: Collaborate closely with the Product team, Client Services and Sales
About Smooth Commerce:
As a dynamic B2B SaaS platform, Smooth Commerce specializes in first-party white label web and app digital ordering, customer marketing, and loyalty systems, primarily serving the US and Canadian restaurant tech market.
Our mission focuses on empowering our clients to lift sales, shift transactions to more cost-effective platforms, and thrive with data-driven insights.

As a dynamic B2B SaaS platform, Smooth Commerce specializes in first-party white label web and app digital ordering, customer marketing, and loyalty systems, primarily serving the US and Canadian restaurant tech market.
Our mission focuses on empowering our clients to lift sales, shift transactions to more cost-effective platforms, and thrive with data-driven insights.
In an evolving digital world, we pride ourselves on innovating and collaborating to meet the changing needs of our clients.
It is an excellent entry point into agile delivery, with a clear path to grow into a Coordinator, Technical Product Manager, or Product Manager track as the company scales.

This listing is sourced directly from Smoothcommerce's careers page and normalized into a canonical job model.