Glide

Assistant Manager , Safety & Operations

San Francisco

Sponsorship not specified$60k-$70kDetected 12 days ago

LogisticsHRCommunicationMentoringMicrosoft Office

About the role

Provide each staff member with weekly feedback.
Model a strong work ethic, operational integrity, excellent attendance, professional and respectful language, and a client-centric approach while providing ongoing coaching and professional guidance to the Safety Team.
Mediate and resolve conflicts involving staff, volunteers, visitors, neighborhood residents, and clients in a timely, professional, and trauma-informed manner.

Support the Community Safety and Operations Manager by e nforcing GLIDE's operations and emergency response plans.
Collaborate on hiring and staffing decisions and design onboarding and training schedules for new team members.
Maintain weekly-to-bimonthly written feedback and documentation to support GLIDE's progressive discipline and coaching programs.
Collaborate with Human Resources to develop and implement policies, procedures, and practices, and training that proactively address staffing, workflow, and performance challenges.
Maintain strong partnerships with other GLIDE departments and neighborhood organizations, including Free Meals, Community Ambassadors, Welcome Center, Bridges Home, and Neighborhood Block Groups.
Document, report, and analyze incidents to identify root causes and implement preventative measures.
Identify and address operational gaps to improve departmental performance and ensure effective support for Safety staff and other GLIDE stakeholders.
Work with the Events Steering Workflow/Committee to plan and execute logistics for all GLIDE events. Partner with the Safety & Surroundings Committee to help co-host monthly gatherings.

3+ years of direct supervisory experience managing the coordination of people, workflows, and resources.
Experience working in and with vulnerable and marginalized communities.
Must have strong communication (verbal and written), presentation and conflict resolution skills
including the ability to deescalate sensitive situations with tact and diplomacy.
Ability to prioritize, coordinate, and organize administrative projects and processes.
Ability to prioritize tasks, balance multiple assignments, meet deadlines, and thrive in a complex environment.
Ability to work on a computer and see details of objects at close range.
Ability to hear within normal range, and communicate effectively (in person, telephone or zoom).

GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

This listing is sourced directly from Glide's careers page and normalized into a canonical job model.