Orion180 Insurance Services
Customer Experience Technical Representative
Draper, UT
Sponsorship not specifiedDetected 26 days ago
Customer SupportCommunicationProblem Solving
About the role
- O rion180 is proud to call three vibrant cities home.
- Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami.
- Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth.
Responsibilities
- Property Review & Inspection Conduct digital quality assurance for self-home inspections: review photos, validate accuracy, and document anomalies.
- Customer Support & Technical Troubleshooting Assist homeowners and contractors with installation, setup, and usage of PryzmIQ and AWTOS.
- Troubleshoot technical issues (connectivity, alerts, device pairing) and deliver easy-to-follow solutions.
- Collaborate with internal teams and escalate complex cases when necessary.
- Communicate professionally via phone, email, and text to address inquiries and follow up on inspections Deliver a "white-glove" customer experience by keeping interactions clear, positive, and supportive.
- Documentation & Feedback Document calls, findings, and resolutions to support product improvement.
- review photos, validate accuracy, and document anomalies.
- Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.
Requirements
- While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs).
Nice to have
- Familiarity with property insurance processes or home inspection is a plus.
- High School Diploma or GED required
- bachelor's degree preferred.
Skills
- Excellent written and verbal communication skills.
- Strong problem-solving ability and technical aptitude.
- Ability to multitask and adapt in a fast-paced environment.
- High attention to detail and organizational skills.
- A proactive, self-driven approach to learning and continuous improvement.
- Flexibility to work varying shifts onsite to accommodate multiple time zones.
- Results-driven office where your contributions make a real impact.
Compensation
- Competitive base pay and performance bonuses.
- Career Growth: M entorship, growth tracks, and professional development.
Benefits
- Medical, dental, vision, 401k, paid holidays, PTO and more!
- Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.
Company info
- Join Our Team & Make an Impact!
- At Orion180, we don't just meet expectations, we exceed them.
- If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
- Perform guided home inspections virtually or over the phone, walking customers step-by-step through the process.
- At Orion180, we don't just stand out for what we do; we shine because of how we do it.
- You will guide customers through product setup, troubleshoot technical issues, review property inspection data, and ensure accuracy and compliance across all touchpoints.
Equal opportunity
- Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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