Onebrief

Customer Success Engineer, Battle Road [USA Hybrid]

United States | Remote

No sponsorshipDetected 14 days ago

PythonC++C#CybersecurityCustomer SuccessCommunicationCollaborationPublic SpeakingAdaptability

About the role

Onebrief brings modern software, AI, and real-time collaboration into those environments, helping teams operate with greater clarity, coordination, and adaptability in situations where decisions carry real-world consequences.
Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.
You are the last mile between Battle Road's simulation technology and the warfighter.

Deploy, configure, and support AtomEngine in live military training environments, including classified and air-gapped systems, by extending entities, features, behaviors, sensors, and operational scenarios through AtomEngine tooling and scripting to reflect real-world requirements.
Integrate AtomEngine with partner systems by configuring and troubleshooting APIs, networking, infrastructure dependencies, and system connectivity, while resolving technical issues in real time during high-visibility exercises-including in front of large audiences-and implementing technical fixes to ensure the software functions optimally for upcoming customer exercises.
When not supporting active exercises, proactively identify and implement improvements from the enhancement backlog, contributing directly to the engineering backlog alongside the Software Engineering team using technologies such as Godot, C++, C#, and Python.
Communicate technical concepts clearly to military stakeholders, partners, and internal teams by explaining complex capabilities, engaging constructively with key stakeholders, and responding to challenging questions with clarity and professionalism.
Explain technical concepts clearly to military stakeholders, partners, and internal teams when supporting deployments, troubleshooting, and exercise execution.

3+ years of experience in software engineering, solutions engineering, technical consulting, or another customer-facing engineering role involving hands-on development.
Demonstrated experience writing and maintaining production-quality software, with proficiency in one or more programming languages such as C++, C#, Python, GDScript, or similar.

Experience presenting or teaching technical concepts to large groups.
Experience in modeling, simulation, game engines, or defense-related systems.
This role will evolve as priorities change, but the outcomes below reflect what success typically looks like in the first six months.
A successful Customer Success Engineer will:
Be a technical expert on Onebrief and Atom Engine Technologies, demonstrating initiative and the ability to work independently.
Notice to Third Party Recruitment Agencies
Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies.
In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

As a Customer Success Engineer at Battle Road by Onebrief, you operate at the intersection of engineering and mission execution.
You'll deploy AtomEngine into real-world military training environments, including Secret and air-gapped systems, where you'll configure, extend, troubleshoot, and improve the platform while working directly with customers.
You may be supporting live exercises, adapting simulations, or ensuring the software performs under pressure.
Comfortable working independently in fast-paced, ambiguous environments while collaborating closely with customers and engineering teams.
Have developed deep relationships with Customers

This listing is sourced directly from Onebrief's careers page and normalized into a canonical job model.