Mass markets
Desktop Support Technician
Wichita, KS, US · Contract
No sponsorshipDetected 1 day ago
Customer SupportResearchCommunicationProblem SolvingClaims ManagementCompTIA
About the role
- This is an excellent opportunity for someone who enjoys troubleshooting, collaborating with others, and contributing to the continuous improvement of our IT environment.
- Diagnose, troubleshoot, resolve, and follow up on technical incidents in a timely manner.
- Assist with user training and provide guidance on technology best practices.
Responsibilities
- Provide first-line technical support for hardware, software, networking, and telephony-related issues.
- Install, configure, maintain, and upgrade desktop computers, laptops, peripherals, and other IT equipment.
- Install, configure, and maintain operating systems and business applications.
- Manage desktop hardware and software assets, ensuring inventory and software licensing records remain accurate and up to date.
- Coordinate with supervisors and IT teams to support new technology deployments, upgrades, and infrastructure projects.
- Maintain clear documentation of incidents, resolutions, assets, and technical procedures.
- Perform additional duties as assigned.
- The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Previous experience in Desktop Support, IT Help Desk, or a similar technical support role.
- Ability to plan, document, and execute technical tasks and projects effectively.
Requirements
- It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.
- Escalate complex technical issues to senior IT support or engineering teams when required.
- CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
- Experience with hardware installation, configuration, maintenance, and asset management.
- CompTIA A+, Network+, Server+, Security+, Microsoft Certified Professional (MCITP), or similar certifications are advantageous but not required.
Compensation
- We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
Benefits
- Associate's degree (or equivalent) in Computer Science, Information Technology, or a related technical field, or an equivalent combination of education and practical experience.
Equal opportunity
- EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.
- All aspects of employment at MCI are based solely on a person's merit and qualifications.
- MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
- All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
Visa & Work Authorization
- CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based.
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