Dandy
Account Manager, SMB Dedicated I
USA - Remote · Full-time
Sponsorship not specifiedDetected 81 days ago
RESTComplianceAccount ManagementCustomer SuccessCustomer SupportAPI TestingProblem SolvingAdaptability
About the role
- Dandy is looking for an
Responsibilities
- Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization.
- Drive activation of additional doctors and scanners within existing practices.
- Negotiate contract terms with key stakeholders and implement churn-reduction strategies.
- Communicate confidently in the "language" of clinicians to provide consultative problem-solving and drive adoption.
- You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.
- We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one.
Requirements
- Proven track record of upselling, cross-selling, and growing complex account portfolios.
- Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations.
- Highly analytical with the ability to interpret data dashboards to inform strategy.
- You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests https://www.meetdandy.com/privacy-requests/.
- 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.
- Comfortable spending 60%+ of your day engaging with clients by phone or video.
- Empathetic, curious, and passionate about understanding customer pain points.
- Strong communicator with exceptional organization, follow-through, and problem-solving skills.
- Self-motivated, performance-driven, and adaptable to a fast-paced environment.
- Willingness to travel for offsites, industry events, or key customer visits.
- For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off-ensuring our team members are supported no matter where they live and work.
- Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
- Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers https://www.meetdandy.com/careers/ for more!
Benefits
- Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B.
- Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology.
- For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate.
- Develop a deep understanding of dental practice operations and the competitive digital dentistry landscape.
Company info
- Collaborate across teams to ensure customers receive timely, consistent support during every stage of their journey.
- New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 200+ accounts.
- We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.
Visa & Work Authorization
- ational origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics
This listing is sourced directly from Dandy's careers page and normalized into a canonical job model.