Owner
Senior Manager of Customer Success (Enterprise)
Remote - United States · Senior
Sponsorship not specified$160k-$175kDetected 27 days ago
Stakeholder ManagementHubSpotCRMAccount ManagementCustomer SuccessCustomer SupportShopifyLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptability
About the role
- A take-home exercise followed by a live presentation that gives you an opportunity to showcase your thinking, relevant experience, coaching approach, and communication style
Responsibilities
- Our system drives demand, converts it, and helps operators run their business day to day.
- As the Senior Manager of Customer Success (Enterprise), you will lead the team responsible for our most valuable and complex customer relationships.
Requirements
- Leadership: 3+ years of experience managing Customer Success Managers or Account Managers with a track record of building and developing high-performing teams.
- Analytical Skills: Strong analytical skills with the ability to interpret customer metrics and translate insights into retention and growth strategies.
- Communication Skills: Excellent verbal and written communication skills, with the ability to guide teams in managing executive-level customer relationships.
- 7+ years of experience in customer success, account management, or customer retention, preferably in SaaS, POS, restaurant technology, or SMB software.
- 3+ years of experience managing Customer Success Managers or Account Managers with a track record of building and developing high-performing teams.
Nice to have
- Experience working with franchises or clients with multiple stakeholders is a plus.
- Complex Stakeholder Management: Experience working with franchises or clients with multiple stakeholders is a plus.
Skills
- Strong analytical skills with the ability to interpret customer metrics and translate insights into retention and growth strategies.
- Excellent verbal and written communication skills, with the ability to guide teams in managing executive-level customer relationships.
- Communication
- Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus.
- Interview Process
- Recruiter Screen: 30-minute phone call to align on your background, what you're looking for, and answer any early questions
- Final Round: Conversation with senior leadership to discuss vision, team fit, and long-term impact in the role
- Pay and benefits
- The estimated base salary range for this role is $160K - $175K USD, plus a generous pre-IPO equity package
- Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!
- Notice - Employment Scams
- Owner is the AI-native system local business owners use to succeed, starting with restaurants.
Compensation
- The estimated base salary range for this role is $160K - $175K USD, plus a generous pre-IPO equity package
Benefits
- Conversation with senior leadership to discuss vision, team fit, and long-term impact in the role
Company info
- Strengthening
- Ensuring proactive account management, strong stakeholder relationships, and tailored retention and growth strategies that keep high-value customers engaged and successful.
- Driving expansion across locations, brands, and services while helping customers fully adopt Owner's solutions to unlock long-term growth.
- Establishing best practices and playbooks for managing multi-location customers with multiple stakeholders and operational complexity.
- Experience managing high-ARR customers with multi-location operations.
- Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
- Why we are looking for you
- These customers often have multiple stakeholders, larger operational complexity, and significant opportunities for long-term partnership.
This listing is sourced directly from Owner's careers page and normalized into a canonical job model.