Zendesk

Zendesk

Vice President, Global Communications

San Francisco, California, United States of America · Exec

Sponsorship not specified$320k-$480kDetected 31 days ago
Strategic CommunicationsBrand StrategyM&AZendeskResearchLeadershipCommunication

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 11 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card intent detected

Zendesk, Inc. obtained a prevailing wage determination for Software Developers in San Francisco, CALIFORNIA on 2026-06-16. No matching green-card filing appears in our data yet. The determination expires in 8 days (2026-09-13), and a green-card filing must follow before then or the employer starts over.+1 more active determination on file

Files H-1B transfers

11 transfer filings in the last year, covering 11 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet.
  • Use data and insights to measure communications impact (awareness, sentiment, employee engagement, analyst feedback) and iterate on strategy.
  • Demonstrated experience advising and preparing C‑suite executives for complex, high-stakes stakeholder interactions.

Responsibilities

  • Lead and shape global communications strategy (internal and external) that advances Zendesk's business objectives, product narrative, and AI-enabled positioning.
  • Provide day-to-day counsel and strategic communications support to the C‑suite (CEO, CFO, SVPs) and senior leaders - prepare speeches, talking points, executive briefings, and media/analyst prep.
  • Own enterprise internal communications for mission-critical initiatives (product launches, org change, M&A, major announcements) to ensure clarity, speed, and alignment across regions and functions.
  • Direct external reputation programs: media relations, thought leadership, and public relations campaigns that drive share of voice and favorable influencer/media perception.
  • Lead crisis and issues communications, developing playbooks, rapid response protocols, and cross-functional coordination with Legal, Investor Relations, and HR.
  • Build and manage a high-performing global communications team, external agencies, and cross-functional partners; set priorities, budgets, KPIs, and measurement frameworks.

Requirements

  • 10+ years of communications experience (agency or in-house), including significant experience in enterprise/internal communications and external PR/analyst relations.
  • 5+ years managing and scaling global communications teams or equivalent leadership responsibility.
  • Proven experience advising executives and managing enterprise announcements, crisis communications, and cross-functional programs.
  • 10+ years of progressive communications experience with 5+ years leading global, cross-functional communications teams (or equivalent agency leadership).
  • Strong crisis communications experience with demonstrated ability to lead rapid, cross-functional response under pressure.

Nice to have

  • Prior experience at a high-growth SaaS or enterprise software company or agency with technology clients.
  • Track record working with analysts (Gartner, Forrester, IDC) and achieving measurable analyst outcomes.
  • Experience managing global communications budgets and external agency relationships ($1M+).
  • Experience with M&A communications and coordination with Investor Relations.
  • International experience across APAC/EMEA markets.
  • AI literacy requirement (required language)
  • AI literacy is a core expectation for this role.
  • You should be comfortable using AI and generative tools to accelerate content creation, research, executive prep, and measurement

Compensation

  • The US annualized base salary range for this position is $320,000.00-$480,000.00.

Benefits

  • Work hand in hand with the Content & Brand strategy team to drive company and brand narrative & vision thru key internal and external channels
  • Proven track record in media/PR that resulted in measurable lifts in analyst recommendations, coverage quality, and/or share of voice.

Company info

  • We are an AA/EEO/Veterans/Disabled employer.
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This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.