Juniper Square

Senior Director, Fund Administration (Core IS)

North America · Director · Full-time

Sponsorship not specified$165k-$210kDetected 29 days ago

CRMAccountingCustomer SuccessLeadershipCommunicationCollaborationMentoring

About the role

Our Investor Services team is a core part of Juniper Square's Fund Administration business, responsible for delivering investor operations, AML compliance, and treasury services to private markets fund managers globally.
We are seeking a Senior Director of Investor Services to serve as a senior operational leader within the Investor Services function.
This is a genuine leadership position that requires equal parts vision and discipline, and the credibility to operate at the intersection of client, product, and operations at the highest level.

Responsibilities

Own end-to-end accountability for Investor Services delivery across a portfolio of the firm's largest and most complex client relationships, including major enterprise engagements requiring white-glove coordination and executive-level partnership.
Lead, develop, and hold accountable a team of Directors and their globally distributed organizations spanning investor onboarding, AML compliance, treasury operations, CRM administration, and investor portal delivery.
Own the strategic relationship with key enterprise clients, serving as an executive escalation point and a proactive thought partner on how Juniper Square can better serve their evolving needs.
Drive cross-functional alignment with Product, Fund Accounting, Customer Success, Sales, and Compliance to ensure the operating model keeps pace with platform development and market commitments.
Lead workforce planning across a large, globally distributed organization - including headcount modeling, geographic footprint decisions, and succession planning for critical leadership roles.
Establish and own the KPI framework for Investor Services, translating operational data into insights that inform resourcing decisions, client conversations, and strategic planning at the executive level.
Identify and lead initiatives to improve automation, workflow efficiency, and controls - especially in high-volume, high-stakes areas like LP onboarding and capital event processing.
Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we're building a company designed to shape the future of private markets for decades to come.

Requirements

15+ years of experience in investor services at a fund administrator
10+ years of experience leading managers, including demonstrated experience building and scaling multi-tiered leadership organizations across geographies.
Deep operational expertise across the investor lifecycle - including LP onboarding, AML/KYC, capital activity, treasury workflows, CRM systems, and investor portal management.
Proven track record leading complex, high-stakes client engagements at an enterprise scale, including direct accountability for executive-level client relationships.
Experience owning organizational design - not just managing headcount, but building the structure, roles, and processes a growing business needs before it feels the pain of not having them.
Demonstrated ability to build and operate quality assurance programs that surface operational risk, drive accountability, and improve outcomes at scale.
Comfortable operating across private equity, venture capital, private credit, and real asset fund structures across multiple jurisdictions.
Strong executive presence with the communication skills to operate credibly with sophisticated clients, internal leadership, and distributed teams simultaneously.
Data-driven decision-maker with experience translating operational metrics into strategic action.
Proven ability to lead through ambiguity, build structure in a fast-moving environment, and hold a high standard without defaulting to rigidity.
At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don't meet all the qualifications.

Compensation

Compensation for this position includes a base salary, equity, and a variety of benefits.
The U.S. base salary range for this role is $165,000-$210,000 USD.
Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
Competitive salary and meaningful equity
Freedom to customize your work and technology setup as you see fit

Benefits

Competitive salary and meaningful equity
Health, dental, and vision care for you and your family
Flex Time Off in addition to company paid holidays
Generous paid family leave, medical leave, and bereavement leave policies
401k retirement savings plan
Healthcare FSA and commuter benefits programs
Professional development stipend
Mental wellness coverage including live coaching and therapy sessions
Design and execute the organizational structure, staffing model, and capability roadmap required to absorb significant new business volume without sacrificing service quality or team health.
Monthly work from home wellness stipend while we're all remote

Company info

As we grow into larger, more complex client engagements, we are building a senior layer of leadership capable of owning that scale.
Our mission at Juniper Square is to unlock their full potential.
We're the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision.
Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates.
We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets.

Apply directly at Juniper Square →Create a free account for alerts like this View Juniper Square immigration profile

This listing is sourced directly from Juniper Square's careers page and normalized into a canonical job model.