Concentrix

Customer Service Representative (Travel Enthusiast) - On-Site

USA Farmington Hills MI · Full-time

Work authorization requiredDetected 30 days ago

Outbound SalesCustomer SupportResearchLeadershipMentoring

About the role

Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging?

Professionally and accurately support customer requests for itinerary changes or cancellations.
Deliver expert customer experiences…with a smile.
Mentorship programs that support your rewarding career journey

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
Proficiency in a multi-system environment
High school degree or equivalent (required)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging?
Would you like to join a company that earns " World's Best Workplaces," " Happiest Employees," and " Best Companies for Career Growth " awards every year?
Then the Customer Service Representative position at Concentrix is just the right place for you!
Plus, at Concentrix, there's real career (and personal) growth potential.
In fact, about 80% of our managers and leaders have been promoted from within!

The base salary range for this position is $16.50 - $18.00 /hr., (pay rate will not be below the applicable minimum wage).

Lucrative employee referral bonus opportunities and
Benefits available to eligible U.S. employees in this role include:
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

A modern, state-of-the-art office setting with advanced technologies and a great team
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
We accept applications for this position on an ongoing basis.
It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise.
We encourage all interested candidates to apply.
Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.
If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.
Requests may be made by contacting app.acco@concentrix.com.
All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

This listing is sourced directly from Concentrix's careers page and normalized into a canonical job model.