WellSky
Manager, Professional Services
Overland Park, KS, USA · Full-time
No sponsorshipDetected 54 days ago
SalesForecastingLeadershipCommunicationCollaborationMentoring
About the role
- The scope of this job includes ensuring satisfaction of contractual obligations, as well as achievement of targets related to revenue, gross margin and client satisfaction.
- This opening is with our Post Acute Care Facilities Professional Services team.
- We invite you to apply today and join us in shaping the future of healthcare!
Responsibilities
- Manage the day-to-day execution of clinical consultants' client projects by ensuring tasks are completed on time, within scope, and delivered in alignment with leadership's strategic direction.
- Monitor and manage team utilization to ensure optimal productivity across projects.
- Forecast revenue and utilization and partner with leadership to determine capacity planning and resource alignment that will best address project needs.
- Assume the role of project sponsor and maintain regular communication with clients to provide updates, gather feedback, and surface solution-deployment escalations in order to develop and recommend resolutions for leadership review.
- Build an effective team by cultivating culture, being a positive advocate for change, and coaching or training on consultant best practices.
- partner with cross‑functional teams to implement best practices and leadership‑driven improvements.
- Partner with Sales and cross‑functional stakeholders to support the sales cycle, including contributing to the development, review, and refinement of Statements of Work (SOWs) to ensure accurate scope, resourcing, timelines, and financial alignment prior to client engagements.
- Perform other job duties as assigned.
- Proactively identify, evaluate, and continuously improve Professional Services processes to increase delivery efficiency, consistency, scalability, and client satisfaction; partner with cross‑functional teams to implement best practices and leadership‑driven improvements.
- Excellent executive presence with the ability to build relationships with client leadership, directors, managers, and IT stakeholders.
Requirements
- Bachelor's Degree or equivalent work experience
- At least 4-6 years relevant work experience
- At least 0-1 years relevant management work experience
- Strong change management capabilities, with the ability to coach consultants and guide clients through operational transitions.
- Must be able to sit and view a computer screen for extended periods of time
- Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States.
- Verification of employment eligibility will be required at the time of hire.
Compensation
- Educational assistance up to $2500 per year
Benefits
- WellSky Specialty Care solution experience (LTACH, IRF, Behavioral Health, LTC).
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
Visa & Work Authorization
- Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States.
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This listing is sourced directly from WellSky's careers page and normalized into a canonical job model.