Capco
Consultant, Crisis Management
Canada - Toronto
Sponsorship not specified$118k-$152kDetected 7 days ago
Incident ResponseStakeholder ManagementRecruitingLeadershipCommunicationCollaborationMentoring
About the role
- If you need any adjustments at any stage, just let us know - we'll be happy to help.
- We value each person's unique perspective and contribution.
- Our #BeYourselfAtWork culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day.
Responsibilities
- Lead or support technology crisis response activities during major incidents, cyber events, service disruptions, and other enterprise-impacting technology events.
- Develop, maintain, and regularly test technology crisis management playbooks, incident response procedures, communication templates, and escalation pathways.
- Partner with technology, cyber security, operations, risk, legal, communications, business continuity, and senior leadership teams throughout crisis events and recovery activities.
- Proven ability to coordinate cross-functional teams, manage competing priorities, and facilitate effective decision-making during critical incidents.
- As a Technology Crisis Management Lead, you will play a key role in strengthening our clients' operational resilience by leading and supporting responses to high-impact technology incidents.
- Working alongside technology, cyber, operations, business continuity, and executive stakeholders, you will coordinate crisis management activities, drive effective decision-making, and help ensure critical technology services are restored efficiently while continuously improving crisis preparedness.
- Employee & Family Assistance Program (EFAP) - Company-paid support services for employees and their dependents/partners.
- Business Coach from Day 1 - Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco.
- At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition.
Requirements
- Experience leading or supporting technology crisis management, major incident management, operational resilience, or technology service recovery within complex organisations.
- Strong understanding of technology operations, cyber security, disaster recovery, business continuity, and incident management frameworks.
- Excellent stakeholder management and communication skills, with the ability to provide concise executive-level updates during high-pressure situations.
- Experience within financial services or other highly regulated industries.
- Familiarity with operational resilience, ITIL, NIST, ISO 22301, or related industry frameworks.
- Experience participating in crisis simulation exercises or technology resilience testing.
- Knowledge of enterprise risk management and governance practices.
Compensation
- The salary range for this position is listed below.
- Additionally, this position may also be eligible to receive an annual discretionary/variable bonus payment.
- Capco is committed to providing fair and equitable compensation to our people.
- Our compensation policies and salary ranges are designed to allow our people to progress through the salary range as they demonstrate strong performance and develop in their role over time.
- The base pay offered to selected candidates will be within the salary range and the placement will vary based upon a variety of factors, including, but not limited to job-related knowledge, skills, experience and internal equity.
- Canada Pay Transparency
Benefits
- Comprehensive Benefits Coverage - 100% company-paid health, life, and disability insurance effective from Day 1 of employment.
- Retirement Savings Program - Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution.
- Virtual Health Care - Company-paid program available to all employees and their dependents/partners.
- Parental Leave Top-Up - Enhanced parental leave benefits available from Day 1 of employment.
- Wellness Support - Fitness reimbursement benefit to promote health and well-being.
Company info
- What We're Looking For
- We are currently hiring for this role due to an existing or newly created vacancy within our organization.
- This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.
- At Capco, we believe that being yourself is your greatest strength.
This listing is sourced directly from Capco's careers page and normalized into a canonical job model.