CVG
Customer Quality Liaison
Remote - North Carolina · Full-time
No sponsorshipDetected 6 days ago
Data AnalysisExcelSupply ChainProcess ImprovementHRGD&TLeadershipCommunicationProblem SolvingLean Manufacturing
About the role
- Current CVG employees, please click HERE to login and apply.
- Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever.
- Career Scam Disclaimer Commercial Vehicle Group (CVG) makes no representations or guarantees regarding employment opportunities listed on any third-party website.
Responsibilities
- Maintain and grow relationships with customer supplier quality engineers (SQEs) and quality leadership
- Support 8D, 5-Why, Fishbone, and Is/Is Not analysis for customer-reported nonconformances
- Partner with DTNA & CVG to identify and contain in-process quality issues as needed.
- Support new product launches with special focus on customer-identified critical and significant characteristics
- Prepare and deliver weekly/monthly quality reports for CVG Manager & DTNA
- Maintain accurate records in the quality management system (QMS) and customer-specific portals
Requirements
- Bachelor's degree in Engineering, Manufacturing, Quality Management, or related technical field
- 3+ years of quality engineering or quality liaison experience in a Tier 1 or Tier 2 automotive/commercial vehicle manufacturing environment
- Working knowledge of IATF 16949, ISO 9001, and customer-specific requirements (CSRs)
- Proven ability to read and interpret engineering drawings, GD&T, and component specifications
- Excellent written and verbal communication skills with demonstrated experience in customer-facing roles
Nice to have
- ASQ Certified Quality Engineer (CQE) or Six Sigma Green/Black Belt
- Hands-on experience with 8D, APQP, PPAP, FMEA, control plans, and MSA
- Familiarity with commercial vehicle seating, chassis, cab, or structural component manufacturing
- Experience with Lean Manufacturing tools: VSM, kaizen, 5S, OEE, takt time
Skills
- Bilingual English/Spanish a plus for facilities with US-Mexico operations
Company info
- The Customer Quality Liaison serves as the primary interface between the manufacturing facility and key OEM customers on all quality related matters.
- This onsite role is responsible for managing customer quality concerns from initial containment through root cause resolution, ensuring deliverables meet or exceed customer quality requirements, and building trusted relationships with customer quality representatives.
- The position requires deep fluency in commercial vehicle manufacturing processes, quality systems, and customer-specific requirements including PPAP, APQP, and 8D problem-solving methodologies.
Visa & Work Authorization
- At this time, we are not providing sponsorship for this role.
- Applicants must be authorized to work in the country of the job posting location on a full-time basis.
This listing is sourced directly from CVG's careers page and normalized into a canonical job model.