Veritas Veterinary Partners
Veterinary Client Services Manager
1200 US-9 N, Woodbridge, NJ 07095 · Full-time
No sponsorship$70k-$85kDetected 1 day ago
LeadershipCommunicationCollaborationMentoring
About the role
- GSVS Woodbridge is looking for a Client Services Manager to lead our Front Desk and CSR team in a high-acuity, 24/7 emergency and specialty environment.
- This position ensures exceptional client experience, financial accuracy, strong referring veterinarian relationships, and consistent staffing coverage while building a high-performing, engaged team.
- This is a hands-on leadership role for someone who thrives in a fast-paced setting, cares deeply about client experience, and knows how to build a team that shows up for one another - and for the families we serve.
Responsibilities
- Own the end-to-end client experience across emergency and specialty services, ensuring compassionate, professional, and consistent service at all times.
- identify trends and implement service improvements.
- Develop service recovery standards and coach team members on difficult conversations.
- Lead, coach, and mentor the Client Services team, including supervisors, operators, and CSRs.
- Partner with supervisors to provide ongoing coaching, performance feedback, and corrective action when needed.
- Support onboarding, training, and continued development of new and existing team members.
- Veritas Veterinary Partners is an
Requirements
- Strong conflict-resolution and communication skills, with the ability to handle sensitive client situations.
- Experience with cash management, deposits, and financial accountability.
- Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently.
- Additional fluency in other languages is preferred but not required.
- Minimum of 3-5 years of leadership experience in client services, hospitality, healthcare, or veterinary environments.
- Demonstrated success managing teams in a fast-paced, high-emotion, 24/7 setting.
- Proven ability to coach, mentor, and build high-performing teams.
- Flexibility to work occasional evenings, nights, or weekends, and availability as an escalation contact for off-hours issues.
- Veterinary or medical environment experience is strongly preferred.
- GSVServices is proud to offer the following benefits:
- Competitive salary based on your level of experience
- Health, dental, and vision insurance, with HSA option- some plans paid 100%
- Maternity/Paternity leave
- Retirement Plan - 401K with employer match
Compensation
- $70,000 - $85,000
- Competitive salary based on your level of experience
- $70,000 - $85,000 USD
Benefits
- Mental health support with Talkspace
- Pet discounts for medical care
- Full Time credentialed technicians eligible for Sign On Bonus
- Manage and resolve client complaints and escalations in collaboration with medical leadership and hospital administration.
- Promote teamwork and alignment between Client Services, Nursing, and Medical teams.
Equal opportunity
- Veritas Veterinary Partners is an equal opportunity employer.
- equal opportunity employer.
Visa & Work Authorization
- Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently.
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This listing is sourced directly from Veritas Veterinary Partners's careers page and normalized into a canonical job model.