Webull
Customer Experience Associate Director
Saint Petersburg, FL · Director
Sponsorship not specified$115k-$140kDetected 1 day ago
Agentic AIEmail MarketingCRMOutbound SalesForecastingAuditingProcess ImprovementCustomer SupportCadenceTest AutomationLeadershipCommunicationCollaborationMentoring
About the role
- Our vision has always been to empower individual investors with the tools and resources they need to succeed financially.
- In this role, you will shape and elevate the end-to-end client journey, serving as the bridge between strategic operational initiatives and frontline execution.
Responsibilities
- Catered breakfast (every Monday) & lunches (every Friday), fully stocked kitchens, and monthly happy hours to connect and collaborate.
- We're committed to building a diverse and inclusive team where all backgrounds, perspectives, and talents are valued.
Nice to have
- forecasting against market hours, product launches, seasonality, and volatility events
- documented shrinkage assumptions
- real-time intraday adjustments
- and capacity planning that accounts for AI deflection trajectory so headcount scales with what AI cannot absorb.
- Identify recurring contact drivers and remove the underlying cause through self-service flows, in-product guidance, article rewrites, or platform fixes routed to Product or Engineering with a defined owner and ship date.
- Govern all outbound customer communication, including large-scale email campaigns, AI-generated response drafts, response templates, and in-platform content such as banners, push notifications, and pop-ups.
- Hold all outbound content, AI-generated or human-authored, to the same brand, accuracy, and disclosure standards.
- Use AI tools hands-on in daily work.
Skills
- Bring strong expertise in CX metric frameworks.
Compensation
- $115k-$140k
Benefits
- The base salary range is $115,000-$140,000 annually, plus a discretionary bonus and full benefits.
- 401(k) match, commuter benefits for NY positions, and short-term disability coverage.
Company info
- At Webull, we're committed to fair, equitable, and transparent compensation.
- At Webull, we believe that everyone should have an
- This commitment remains at the heart of everything we do.
- From low-fee trading and robust market data to advanced analytical tools, we are committed to providing a seamless, top-tier trading experience.
- Team At Webull, we are committed to delivering a premier client experience and are excited to welcome a Customer Experience Associate Director to our team.
Equal opportunity
- equal opportunity employer.
- equal opportunity to control their own financial future.
This listing is sourced directly from Webull's careers page and normalized into a canonical job model.