SBT Global, Inc.

SBT Global, Inc.

IT Helpdesk Specialist

San Francisco, CA, United States

Sponsorship not specified$29k-$32kDetected 1 day ago
Customer SupportCommunicationProblem SolvingCompTIA

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odds of building a lasting career here

15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.

Lottery odds assume a STEM candidate.

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About the role

  • Assist users in resolving hardware, software, and network-related issues.
  • Walk users through problem-solving processes and provide step-by-step solutions Diagnose and troubleshoot technical issues reported by end-users.
  • Install, configure, and update software applications and operating systems.

Responsibilities

  • Respond to user inquiries and provide technical support via phone, email, or in-person.
  • Escalate complex problems to the appropriate IT support teams for resolution.
  • Perform root cause analysis and implement solutions to prevent recurring issues.
  • Maintain accurate records of user issues, solutions provided, and other relevant information.
  • Create and update knowledge base articles to facilitate self-help for end-users.
  • Create and deliver user guides and tutorials for common issues.
  • Collaborate with other IT support teams and departments to resolve complex issues.

Requirements

  • Knowledge of computer hardware, software, and troubleshooting techniques.

Nice to have

  • A degree in Computer Science, Information Technology, or a related field is preferred.

Compensation

  • $29k-$32k
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This listing is sourced directly from SBT Global, Inc.'s careers page and normalized into a canonical job model.