Signers National
Select Practice Leader
Kansas City, KS
Sponsorship not specifiedDetected 62 days ago
CRMAccount ManagementPerformance ManagementOnboardingEpicLeadershipCommunicationCollaborationUnderwritingProperty & Casualty
About the role
- Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation.
- Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement.
- The Select Practice Leader oversees the day-to-day service delivery, client retention, and operational performance of the Select/Small Commercial book.
Responsibilities
- Lead, coach, and develop Account Managers and service staff
- Drive proactive renewals, account reviews, and account rounding
- Partner with producers to improve retention and client outcomes
- Manage escalated client issues
- Implement and optimize service workflows and SOPs
- Oversee endorsements, COIs, audits, billing, and claims support
- Manage handoff from sales to service and onboarding process
- Coordinate with carrier partners on service-related matters
- Support cross-sell and operational initiatives
- Use data to drive accountability and continuous improvement
Requirements
- 7+ years commercial insurance experience (service/account management)
- 2-3 years experience leading a team
- Strong knowledge of P&C coverages and servicing workflows
- Active Property & Casualty license
Nice to have
- Experience in small commercial/select segment
- familiarity with AMS systems (e.g., Applied Epic, AMS360)
- industry designations (CIC, CPCU, ARM)
- Signers is a proud Equal Opportunity Employer.
- Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
- Signers will not tolerate discrimination or harassment based on any of these characteristics.
- We believe that variety in experience makes us stronger as individuals, as communities, and as a company.
- Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority
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