Sierra College
Product Manager, Voice
San Francisco, CA · Full-time
Sponsorship not specifiedDetected 98 days ago
LLMsProduct ManagementSalesforceAR/VR
About the role
- We're looking for a Product Manager for Voice: real-time, human-quality AI conversations.
- Voice is one of the most demanding and important surfaces for AI agents.
- It requires low latency, high reliability, natural turn-taking, and the ability to handle messy, real-world interactions across phone systems and global customers.
Responsibilities
- Define the voice interaction model - Shape how agents handle real-time conversations-turn-taking, interruptions, latency, tone, and recovery from errors. Design what "human-quality" voice interaction actually means in practice.
- Build reliable real-time systems - Work closely with engineering on streaming architectures, latency budgets, and failure handling. Voice is unforgiving-ensure agents respond quickly and consistently in production environments.
- Own the voice stack experience - Partner across ASR, TTS, LLMs, and telephony integrations to deliver a cohesive product. Help decide model choices, orchestration strategies, and how different components work together.
- Make voice measurable and improvable - Define how we evaluate voice agents: latency, interruption handling, resolution rate, and conversation quality. Build feedback loops that improve performance over time.
- Strong technical depth - Ability to engage deeply with engineers on system design (e.g., speech pipelines, streaming infra, telephony systems, reliability tradeoffs)
- We build trust in AI by making it more accessible, safe, and useful.
- We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Design what "human-quality" voice interaction actually means in practice.
- Shape how agents handle real-time conversations-turn-taking, interruptions, latency, tone, and recovery from errors. Design what "human-quality" voice interaction actually means in practice.
- Build reliable real-time systems
Requirements
- 3+ years of product management experience, with meaningful exposure to real-time systems, voice, or AI products
- Experience shipping voice or real-time products
- Experience working with AI systems
Compensation
- These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.
Benefits
- We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Discretionary benefit stipend giving people the ability to spend where it matters most
- These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.
- Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
Company info
- At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
- We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
- Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
- At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI.
- We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
- We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
- These values are the foundation of our work, and we are committed to upholding them in everything we do.
- Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/.
- Bret currently serves as Board Chair of OpenAI.
- Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook.
- Bret was also one of Google's earliest product managers and co-creator of Google Maps.
- Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.
- Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens.
- Before that, Clay led the product and design teams for Google Workspace.
Visa & Work Authorization
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