Alleviate Health

Operations Associate

San Francisco

Sponsorship not specifiedDetected 183 days ago

Agentic AIStatisticsAccount ManagementClinical TrialsClinical ResearchResearchLeadership

About the role

You'll be the primary point of contact for front-line users, ensuring customers are getting real value out of Alleviate from day one.
This is a foundational hire with real room to grow.
We're looking for someone who can take ownership of the day-to-day account motion and has the ambition and slope to grow into owning the full books of business and eventually the team that runs them as we scale.

Build deep relationships with front-line users, clinical staff, and executive stakeholders, becoming their go-to resource and trusted partner for long-term outcomes
Capture and synthesize customer feedback and support patterns into clear, actionable input for Product and Engineering
Able to effectively multitask across multiple accounts while knowing when to dive deep into specific customer needs, maintaining the right balance to deliver both scalable and personalized success.

2+ years of experience in a Success, Account Management, Consulting, Investment Banking, or Business Operations role
Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements for both technical and non-technical teams.

Own the customer relationship end-to-end - onboarding customers, training users, driving adoption, monitoring account health, and surfacing expansion opportunities

Hypergrowth. We're growing rapidly MoM (both within existing & new accounts). We've landed (and realized) multiple 6 figure deals. Our largest live contract has an annual value of >$350k.
Our win rate on commercial deals is >92%. We're the market leading solution - we've never lost a deal to competitors and have actively poached multiple customers from competitors.
Our market is gigantic and immensely painful. Our pipeline grows organically due to customer fear of falling behind after hearing from our existing customers.
Develop AI-native processes, documentation, and playbooks that define how Alleviate serves customers at scale
We're looking for an Operations Associate to own the day-to-day success of our clinical research site customers.

This listing is sourced directly from Alleviate Health's careers page and normalized into a canonical job model.