OpenGov

Administrative Services Technical Support Specialist

US | Texas | Dallas · Junior

Sponsorship not specified$52k-$60kDetected 104 days ago

CSSSalesforceAccountingBudgetingProcurementERPContract ManagementCustomer SupportResearchCommunicationProblem SolvingMentoring

About the role

You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities.
You'll receive hands-on training, mentorship, and clear pathways for advancement.
This position also requires providing technical guidance up to including impromptu software training.

Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
Perform research across various tools to determine if the incident is a known issue or defect.
Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
Contribute to the existing knowledge base to support customer self-service and training.
Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government.
These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.

Interest in building strong interpersonal, written and verbal communication skills required.
Strong technical aptitude to problem solve and understand complicated problem statements required.
Excellent organizational, time-management, and prioritization skills required.
Ability to collaborate and thrive within a team environment required.
Ability to learn new technologies and concepts quickly required.
Ability to handle multiple competing priorities required.
Must be able to work specific shifts to provide support during business hours required.
Participate in rotating on-call after business hours support required.
Experience or interest in using AI

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
$52,000 - $60,000

Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
Paid parental leave, wellness stipends, and HSA contributions
Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:

Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
Utilizing AI tools to service more customers faster with higher quality.

This listing is sourced directly from OpenGov's careers page and normalized into a canonical job model.