Pacific Hospitality Group
Housekeeping Manager
AC Hotel Irvine, USA
Sponsorship not specified$71k-$75kDetected 2 days ago
AccountingHRCustomer SupportLeadershipCommunicationMentoringMicrosoft OfficeOSHA
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Lottery odds (Level I)39
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About the role
- Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach.
- Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.
Responsibilities
- Monitor, coach, and develop team member performance by providing daily supervision, preparing work schedules, conducting performance evaluations, delivering coaching and corrective counseling when appropriate, recognizing outstanding performance, and fostering a culture of accountability, engagement, and continuous improvement.
- Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
- Manage the day-to-day operations of the Housekeeping Department, including supervising room attendants, housepersons, laundry, and public area attendants.
- Monitor productivity, conduct performance evaluations, provide ongoing coaching and training, reinforce brand standards and company policies, and ensure the team consistently delivers high-quality guest service and operational efficiency.
- Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
Requirements
- Lifting is occasionally required.
- The team member is required to have close visual acuity to view telephone console, computer terminal, and documents.
- The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities.
- Ensures staff receives any required training or attends mandatory meetings.
- The hotel provides the required PPE.
- Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
- Must be able to speak, read, write and understand English to communicate with management, team members and guests.
- Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes all required training as scheduled.
- Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
- Bachelor's degree in Hospitality Management desired.
Compensation
- $71,000-$75,000
Benefits
- OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
- High school diploma or general education degree (GED), or equivalent combination of education and experience.
Company info
- Manage the day-to-day operations of the Housekeeping Department, including supervising room attendants, housepersons, laundry, and public area attendants. Monitor productivity, conduct performance evaluations, provide ongoing coaching and training, reinforce brand standards and company policies, and ensure the team consistently delivers high-quality guest service and operational efficiency.
- Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
- Responsible for establishing departmental goals, leading daily stand-up meetings, fostering team member engagement and satisfaction, monitoring productivity, and holding team members accountable to achieve operational objectives, quality standards, and exceptional guest service.
- Participates in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures staff receives any required training or attends mandatory meetings.
- Works closely with Engineering to ensure proper maintenance of rooms and public space areas.
- Ensures team members have current knowledge of proper usage of chemicals and cleaning supplie s by providing training and ensuring proper labeling and handling of hazardous supplies in accordance with federal, state, local and company regulations. Monitors usage of supplies.
- Resolve and effectively communicate guest complaints while proactively identifying and addressing potential issues by monitoring guest feedback, operational performance, business demands, and team member performance to ensure high levels of guest satisfaction and service quality. Communicate all unusual incidents, operational concerns, lost or missing items, and suspected theft to hotel leadership and the appropriate departments in a timely manner.
- Exercise sound judgment in handling guest concerns and operational issues, promptly notifying management of any incidents involving guest complaints, intoxication, disruptive behavior, or other situations that may impact guest safety, team members, or hotel operations.
- Must wear slip-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
- Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
- High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor's degree in Hospitality Management desired.
- Five or more years related Housekeeping /Hospitality experience and one year as Supervisor/Assistant Manager in similar setting.
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