Ramp
Product Operations Specialist
New York, NY (HQ) · Mid · Full-time
Sponsorship not specifiedDetected 28 days ago
AccountingProcess ImprovementProcurementCommunicationProblem SolvingAccounts PayableUnderwriting
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odds of building a lasting career here
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Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- You will improve both the requester and approver experience while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams.
- Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*
Responsibilities
- Own the voice-of-customer loop for Procurement - systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
- Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences that require strong customer and internal enablement
- Directly ship product improvements (UX fixes and paper cuts) using AI tools - owning your own backlog of customer friction reduction, not just feeding the engineering backlog
- Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
- Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows
- Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
- Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
- Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions
Requirements
- Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
Nice to have
- 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS
- experience with procurement, intake and approval workflows, spend management, or financial operations preferred
Compensation
- Fertility HRA (up to $10,000 per year)
Benefits
- Centralized home-office equipment ordering
- Health and wellness stipend
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- Relocation expense coverage to NYC or SF (if needed)
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
This listing is sourced directly from Ramp's careers page and normalized into a canonical job model.