BeyondTrust
Technical Account Manager, Contractor
Remote Canada | Remote United States · Contract
Sponsorship not specifiedDetected 39 days ago
SQLLinuxCybersecurityProduct ManagementProject ManagementAccount ManagementCustomer SupportFirewallCommunicationAdaptability
About the role
- The individual will be paramount in supporting our customers with long-term plans for enhancement and expansion.
Responsibilities
- Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction.
- Create & maintain customer Environment Profiles
- Driving ticket resolution by working closely with the support teams.
- Collaborate with cross-functional teams to understand customer issues and drive resolution
- Collaborate with Professional Services and Project Manager during implementation
- 5+ years' experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support
Requirements
- Bachelor's degree in a related technical field.
Nice to have
- SQL experience is a plus
- Scripting language experience is a plus
- Cloud technology experience is a plus
- Linux experience is a plus
- They're more than just words for us.
Benefits
- Periodically complete health checks across products
- Maintaining overall account health for each account.
- Periodically perform basic health checks across products.
Company info
- BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
- BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
- Learn more at www.beyondtrust.com.
- BeyondTrust is the global identity security leader protecting Paths to Privilege™.
- Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
- BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies.
- We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
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