CNA
Blended Claims Specialist, Construction
Lake Mary, FL, USA
Sponsorship not specifiedDetected 1 day ago
ValuationCustomer SupportLeadershipCommunicationCritical ThinkingTime ManagementAdaptabilityMicrosoft Office
About the role
- You have a clear vision of where your career can go.
- And we have the leadership to help you get there.
- include investigating and resolving claims according to company protocols, quality and customer service standards.
Responsibilities
- Performs a combination of duties in accordance with departmental guidelines:
- Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
- Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts by identifying and collaborating with resources that are needed to effectively resolve claims.
- Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.
- May perform additional duties as assigned.
- Demonstrated ability to develop collaborative business relationships with internal and external work partners.
- Demonstrated ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity.
- Developing ability to negotiate low to moderately complex settlements.
- At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
- This individual contributor position works under moderate direction, and within defined authority limits, to manage commercial claims with moderate to high complexity and exposure for a specific line of business.
Requirements
- Ability to exercise independent judgement, solve moderately complex problems and make sound business decisions.
- Demonstrated investigative experience with an analytical mindset and critical thinking skills.
Nice to have
- Bachelor's Degree or equivalent experience.
- Typically a minimum four years of relevant experience, preferably in claim handling.
- Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience.
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
- Professional designations are a plus (e.g. CPCU)
Benefits
- For a detailed look at CNA's benefits, check out our Candidate Guide.
- Solid working knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
- Education & Experience:
Company info
- Position requires regular communication with customers and insureds and may be dedicated to specific account(s).
- Conducts focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.
- Solid verbal and written communication skills with the ability to develop positive working relationships, summarize and present information to customers, claimants and senior management as needed.
This listing is sourced directly from CNA's careers page and normalized into a canonical job model.