Heavy Construction Systems Specialists Llc
Weekend Technical Support Analyst
Sugar Land, USA
Sponsorship not specifiedDetected 20 days ago
Customer SupportLeadershipProblem Solving
About the role
- Qualifications: You're passionate about technology and you stay up-to-date on the latest trends.
Responsibilities
- Continuously create helpful documentation through the capture of relevant information during each support interaction.
- Be the primary point of contact for weekend customer support.
Requirements
- You are able to make decisions quickly and use available resources effectively.
- You enjoy the challenge of problem-solving and appreciate the value of a well-executed solution.
- You're genuinely curious which gives you the natural ability to "zoom out" of a problem, in order to ask the right questions and translate your knowledge into simple solutions.
Nice to have
- We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace.
- The schedule is a 4-day, 10-hour work week and includes Saturday, Sunday, Tuesday and Wednesday.
Benefits
- Dog-friendly campus and WiFi-accessible courtyards 401(k) with a 5% company match Coverage for employee professional development and wellness And more!
- Some of the benefits and perks we offer include:
- Take ownership of learning HCSS products in addition to the training provided.
Company info
- Provide instant world-class service to HCSS customers through multiple channels.
- Be the customer's ambassador to all internal departments in order to help customers be successful in their roles.
- Part of our mission is to provide a great life for our employees.
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