Zushealth

Zushealth

Head of Customer Success

Boston, MA

Sponsorship not specified$200k-$240kDetected 16 days ago
OKRsCustomer SuccessEHR/EMR

About the role

  • We're a remote first company and this person should be comfortable in a hybrid setup where they are either coming into our Boston office or traveling in on a regular basis.
  • We do not conduct interviews by text nor will we send you a job offer unless you've interviewed with multiple people, including the Director of People & Talent, over video interviews.
  • Job scams do exist so please be careful with your personal information.

Responsibilities

  • The successful candidate will drive customer satisfaction, retention, and growth by implementing effective strategies, processes, and metrics.
  • This person will partner with all parts of the organization to ensure our customers are highly engaged and growing their usage of the Zus Aggregated Profile.
  • This role will report to the COO (Chief Operating Officer) and will build and lead a team as Zus grows.
  • Develop and execute a comprehensive customer success process and strategy aligned with company objectives
  • Build and nurture strong relationships with key enterprise customers, ensuring their needs are met and exceeded
  • Collaborate with cross-functional teams, particularly sales, to align with overall company Objectives and Key Results (OKRs), contributing to the achievement of broader organizational goals
  • Develop and enhance customer success processes to ensure efficiency, scalability, and a seamless customer experience
  • Collaborate with other Zus teams to identify opportunities for upselling, cross-selling, and expanding key accounts while owning customer growth metrics
  • Own the overall Zus revenue number and ensure steady growth, not just by the addition of new customers but by the continued growth of existing customer usage of Zus
  • Perform other tasks as assigned

Requirements

  • While we have worked to consolidate the minimum qualifications for each role, we aren't looking for someone who checks each box on a page

Compensation

  • We will offer you… • Competitive compensation that reflects the value you bring to the team a combination of cash and equity • Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO • Opportunity

Benefits

  • Who we are Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations.
  • Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around.
  • We are looking for a hands-on and knowledgeable healthtech leader that is eager to jump into and build a Customer Success function at a growing healthcare data platform startup.
  • Cultivate customer advocates by identifying success stories, testimonials, and references to showcase Zus Health's impact on their organizations
  • Competitive compensation that reflects the value you bring to the team a combination of cash and equity
  • Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO

Company info

  • Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around. We are looking for a hands-on and knowledgeable healthtech leader that is eager to jump into and build a Customer Success function at a growing healthcare data platform startup. As Head of Customer Success at Zus, you will be responsible for leading and optimizing the Customer Success function, with a primary focus on enterprise Value-based Care customers. The successful candidate will drive customer satisfaction, retention, and growth by implementing effective strategies, processes, and metrics. This person will partner with all parts of the organization to ensure our customers are highly engaged and growing their usage of the Zus Aggregated Profile. This role will report to the COO (Chief Operating Officer) and will build and lead a team as Zus grows. We're a remote first company and this person should be comfortable in a hybrid setup where they are either coming into our Boston office or traveling in on a regular basis.
  • As part of our early team, you will be asked to:
  • Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations.
  • Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care.
  • As Head of Customer Success at Zus, you will be responsible for leading and optimizing the Customer Success function, with a primary focus on enterprise Value-based Care customers.
  • Define and track key metrics and Key Performance Indicators (KPIs) to measure the success of customer engagement, satisfaction, and retention.
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This listing is sourced directly from Zushealth's careers page and normalized into a canonical job model.