Hippo
Service Associate
Dallas, TX / Austin, TX
Sponsorship not specifiedDetected 11 days ago
Customer SupportCommunicationCollaborationProblem SolvingCritical ThinkingUnderwriting
About the role
- Hippo is looking for a Service Associate to join our team with a start date of August 24, 2026.
- Service Associate identify the best Personal Lines coverage for our customers, based on the customers' individual needs.
Responsibilities
- Deliver exceptional customer service through inbound phone calls, emails, and chat
- Collaborate with Underwriting, Billing, Claims, Sales, and other internal departments to ensure timely and accurate resolution of customer requests
- Accurately document all customer interactions, policy changes, and follow-up activities in company systems
- Maintain current knowledge of insurance products, underwriting guidelines, company procedures, and applicable state regulations
- Problem-Solving and Critical Thinking - Ability to analyze situations and available information to create a strategic approach/ov
- Manager, Customer Support
- Nearly a decade later, that mission still drives us.
- Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences.
- If you're energized by building what's next, we'd love to meet you.
Requirements
- Must be able to work 8-hour shift Mon - Fri. between 7AM - 8PM AND possibly Saturdays between 9AM - 6PM.
Skills
- Service Associates use problem solving skills and a consultative approach to retain Hippo Agency business with a customer-centric approach.
Company info
- Regular proactive contact with customers will include addressing various coverage issues, including all endorsement activity, routine coverage questions, problem solving, and processing renewals.
- Identify customer needs and make appropriate referrals for additional products, services, or partner offerings when customers qualify, helping deliver added value and enhance their overall experience
- We use technology and data to help our customers stay ahead of problems and protect what matters most.
This listing is sourced directly from Hippo's careers page and normalized into a canonical job model.