OneOncology
Manager, IT Field Operations
Jacksonville, FL · Full-time
Sponsorship not specifiedDetected 1 day ago
PowerShellComplianceCustomer SupportVoIPHIPAAResearchLeadershipCommunication
About the role
- This is an exciting time to join OneOncology.
- Job Description: The Manager, IT Field Operations will report to OneOncology's Sr.
- The Manager, IT Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service.
Responsibilities
- Acts as a liaison between practice stakeholders and OneOncology technical support teams.
- Leads and oversees technical projects in alignment with practice goals.
- Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects.
- Responds to and resolves requests for assistance with computer systems and provides superior customer support ("white glove") experiences for users.
- Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team.
- Ensures service support processes, procedures, SLA's, performance metrics and service quality align with central service team core processes.
- Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions.
- At least 5 years of progressively responsible work experience in technology support
- Proven experience of incident analysis, problem management, and the ability to sustainably remove inefficiencies in the support process
- We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.
Nice to have
- A high school di ploma or GED is required
- 3+ years in IT leadership/management
- Essential Competencies:
- Experience as a technical leader providing proven solutions.
- An understanding of HIPAA or similar regulatory and security/privacy frameworks.
- An ability to think critically about systems and adjust as needed.
- An ability to recognize service gaps and fill in as a utility player as necessary to complete work and resolve issues
- Strong knowledge of hardware, software, and network
Benefits
- Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision.
- Bachelor's degree in information systems or healthcare related field is preferred
- Healthcare related experience a plus
- Experience in healthcare a plus.
Company info
- Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.
- Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance.
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This listing is sourced directly from OneOncology's careers page and normalized into a canonical job model.