Encord
Account Manager, Multimodal
New York
Sponsorship not specified$50k-$250kDetected 30 days ago
Machine LearningProduct ManagementProduct StrategyHubSpotSalesforceCRMAccount ManagementForecastingCustomer SuccessRoboticsRadiology
About the role
- You'll work directly with technical and commercial stakeholders, understanding their ML workflows and identifying opportunities for growth.
Responsibilities
- Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value
- Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
- Drive upsells, cross-sells, and multi-team rollouts across existing accounts
- Partner with Customer Success, Product, and Engineering to deliver customer outcomes
- Lead account planning, run QBRs, and develop growth strategies for your accounts
- Maintain accurate pipeline and revenue forecasting in HubSpot
- Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
Requirements
- Experience with HubSpot, Salesforce, or similar CRM tools
- 2-5 years of experience in account management, customer success, or a post-sales commercial role within B2B SaaS or technology
Compensation
- Competitive salary, commission, and meaningful equity in a high-growth start-up
Benefits
- Help build the post-sales and expansion playbook for North America in a fast-growing GTM organisation
Company info
- Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.
- Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.
- The role
- As Encord's first Account Manager in New York City, you won't just own a book of business - you'll help define what post-sales excellence looks like on the East Coast.
- As one of the founding members of the NYC team, you'll have a real hand in shaping how we build the customer relationship function in this market.
- This is a great fit for someone who loves building long-term relationships, enjoys technical conversations, and wants to help shape the future of AI infrastructure - from the ground up.
- Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data.
- Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.
- Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more.
- We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.
- You'll own and grow a portfolio of strategic customers, with a focus on expanding usage, driving adoption, and ensuring customers get maximum value from our platform - from autonomous vehicle companies to medical imaging teams and next-gen robotics manufacturers.
- Flexible PTO to fully recharge
- Annual learning & development budget
This listing is sourced directly from Encord's careers page and normalized into a canonical job model.