DoveLewis Veterinary Emergency and Specialty Hospital
Referral Team Level 1 Veterinary Assistant
Portland, OR
Sponsorship not specifiedDetected 28 days ago
Customer SupportCommunicationAdaptabilityOrganizational Skills
About the role
- Referral Team Veterinary Assistant I DoveLewis Veterinary Emergency & Specialty Hospital | Portland, OR DoveLewis Veterinary Emergency & Specialty Hospital is seeking a Referral Team Veterinary Assistant I to join our new team.
- Success in this position requires a proactive mindset, strong communication skills, attention to detail, and a genuine commitment to supporting patients and the people who love them.
- Assist with receiving referred patients and supporting the intake process.
Responsibilities
- Support Referral Technicians and DoveLewis care teams with patient flow and coordination.
- Support client communication, referral phone workflows, and coordination tasks.
- Help maintain accurate referral documentation and ensure care teams have complete patient information.
- Support smooth handoffs between clients, referring veterinary hospitals, and DoveLewis teams.
- Help create an elevated, compassionate experience for clients and veterinary partners.
- The opportunity to help shape a high-touch referral experience for patients and referring veterinary partners.
- Commitment to providing an exceptional experience for patients, clients, and veterinary partners.
Nice to have
- Minimum of one year of experience as a veterinary assistant, kennel assistant, or related animal care role preferred.
- Experience in a veterinary hospital or clinical setting preferred.
- High school diploma or equivalent required.
- Valid driver's license preferred.
Skills
- Strong organizational skills and attention to detail.
- Compassionate communication and customer service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfortable working collaboratively with clients, referring clinics, and veterinary teams.
- Ability to remain professional and adaptable during busy or stressful situations.
Compensation
- Paid vacation, sick time, holiday pay, and bereavement leave (including time off for pet family members).
Benefits
- Equitable health benefits including medical, dental, vision, and $0 mental health copays.
- 403(b) retirement plan with company match and access to financial advising.
- Paid vacation, sick time, holiday pay, and bereavement leave (including time off for pet family members).
- Continuing education opportunities and career development support.
- Assist with organizing and collecting historical medical records from outside clinics.
- Continuing education opportunities and professional growth in veterinary medicine.
- Experience + Education: Minimum of one year of experience as a veterinary assistant, kennel assistant, or related animal care role preferred.
- Any suitable combination of education and experience may substitute.
Equal opportunity
- equal opportunity employer dedicated to workforce diversity and a drug-free workplace.
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