Mohegan US
Converged Communications Specialist
Uncasville, CT
Sponsorship not specifiedDetected 6 days ago
ComplianceCustomer SupportDNSHIPAACommunication
About the role
- This position is responsible for the maintenance of the MSCT network and Telephony equipment.
- Monitors performance of network to identify potential problems and bottlenecks.
Responsibilities
- Effectively and efficiently utilizes the ticket management system (Manage Engine) for recording, routing, escalating and analyzing customer service calls
- Conduct and validate all testing of Network and Telephony equipment
Requirements
- Knowledge of Mohegan Sun corporate and department policies and procedures
- Associates' Degree in Computer Science, Engineering, Business or a related field
- High School Diploma or equivalent and four years of progressive Information Technology experience in a client technologies or customer service environment
- Communicates intermediate networking knowledge such as DHCP, DNS, TCP/UDP, IP Subnetting, VLANs
- Ability to obtain and maintain gaming licensure in one or more jurisdictions
Skills
- Diagnoses and resolves LAN/WAN problems using a variety of tools.
- Identifies and troubleshoots abnormalities to resolution using a range of diagnostic tools
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This listing is sourced directly from Mohegan US's careers page and normalized into a canonical job model.