MongoDB

MongoDB

Lead, Technical Services

New York City

Sponsorship not specifiedDetected 1 day ago
NoSQLMongoDBAWSGCPCloud PlatformsLinuxDevOpsProcess ImprovementCustomer SupportIntercomLeadershipCommunicationCollaborationMentoring

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 29 green-card filings in this occupation, 97% were for a worker who already held the job.

Green-card follow-through: 67%

Of 21 labor certifications old enough to have been used, 7 expired without the employer filing the next step. Median time from filing to decision: 495 days.97% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

16 transfer filings in the last year, covering 16 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • But don't worry - you'll have time to prepare before you take on your first escalation.
  • The limits of your understanding will constantly be pushed, and you'll be challenged to grow.

Responsibilities

  • This is a technical Team Lead role rather than a traditional people-manager role.
  • The Lead is expected to provide day-to-day technical and operational leadership, while formal personnel decisions remain with the manager.

Requirements

  • You are comfortable leading through influence, ambiguity, and incomplete information
  • The ideal candidate will have experience in most of the following areas:

Nice to have

  • Preferred experience with running high-severity incidents and follow-the-sun procedures
  • Strong troubleshooting experience with MongoDB Atlas or comparable cloud database platforms, including cloud infrastructure, Linux, networking, security, storage, and performance
  • A disciplined diagnostic process covering investigation, customer communication, escalation judgment, and root-cause analysis.
  • Experience leveraging AI tools to broaden, improve and accelerate technical diagnostic processes preferred
  • Coordinating customer-impacting incidents and internal technical responders
  • Experience with Cloud Manager, Compass, or large-scale relational or NoSQL databases
  • Experience leading incident reviews, RCAs, operational audits, or security/compliance improvements
  • Experience creating technical training, LMS content, knowledge programs, or enablement assessments

Skills

  • These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager, and Compass.
  • Life in MongoDB Technical Services
  • There will almost certainly be sweat.
  • Spend approximately 50% of your time directly supporting customer issues, complex cases, escalations, and technical investigations.

Compensation

  • Salary is one part of MongoDB's total compensation and benefits package.
  • Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
  • MongoDB's base salary range for this role in the U.S. is:

Benefits

  • Other benefits for eligible employees may include:

Company info

  • customer obsession.
  • We keep mission-critical deployments online, recover from high-pressure incidents with grace and humility, become trusted advisors, and work so closely with our customers that they would swear we were part of their team.
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This listing is sourced directly from MongoDB's careers page and normalized into a canonical job model.