Synapse Health

Customer Experience Specialist ($17–$21/hr)

Onsite - Colorado Springs, CO - 80919

Sponsorship not specifiedDetected 1 day ago

LeadershipCommunication

About the role

Our model reshapes how DME is delivered and experienced.
By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients.
Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.

Deliver a high-quality patient experience while meeting established performance goals, including productivity, call quality, member satisfaction, first call resolution, and attendance.
We manage intake, documentation, routing, claims, billing, and patient support.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens.
You play a critical role in ensuring patient orders are processed accurately, compassionately, and efficiently, helping deliver a seamless and supportive experience during every interaction.

At Synapse Health, we're streamlining the durable medical equipment (DME) process.
You thrive in a fast-paced, evolving environment and embrace change as Synapse Health continues to grow and enhance systems, workflows, and patient services.
Respond to general inquiries regarding Synapse Health, its programs, and service offerings with clarity, professionalism, and empathy.
This position is fully onsite in the Synapse Health office in Colorado Springs, Colorado (80919).

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matter s.
What We Need:
We are proud to offer work that matters, on a mission that matter s.
As a Specialist, Customer Experience at Synapse Health, you are the frontline voice of the organization-serving as a trusted point of contact for patients, prescribers, and partners throughout the order intake and fulfillment process.
In this role, you are responsible for managing incoming order requests, verifying accuracy and completeness, coordinating with prescribing providers as needed, and initiating timely delivery of durable medical equipment (DME).

This listing is sourced directly from Synapse Health's careers page and normalized into a canonical job model.