PetDesk
Sr. Customer Success Manager
United States · Senior
Sponsorship not specified$68k-$80kDetected 54 days ago
SalesCustomer Success
About the role
- CSMs are responsible for ensuring the overall success of a high-volume book of business (400+), with a focus on accounts that require deeper strategic engagement and multi-stakeholder relationship management.
- CSMs have a deep understanding of PetDesk solutions and the veterinary landscape, and are trusted to navigate difficult situations independently.
Responsibilities
- Customer Success Managers own the post-sales experience for PetDesk's complex and high-value accounts, driving adoption, retention, and long-term growth while maximizing the return on a customer's technology investment.
Compensation
- Flexible Time Off & 12 Paid Annual Holidays
Benefits
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Short and Long Term Disability
- Flexible Time Off & 12 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
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This listing is sourced directly from PetDesk's careers page and normalized into a canonical job model.