Konecranes

Field Operations Manager

Calgary, Alberta (CA-AB), Canada

Sponsorship not specifiedDetected 21 hours ago

SalesWordPressLeadershipCommunication

About the role

This position reports to the Territory Operation Manager or/as applicable.
Geographical area of responsibility: As defined by offer letter/Territory coverage.
The specific responsibilities for this position may include but not limited to: - Oversee the execution of the Safety policies and program by providing leadership in safe work practices.

Responsibilities

Oversee the execution of the Safety policies and program by providing leadership in safe work practices. Organize, document and report monthly safety meetings. Approve POWRAs while maintaining all safety-related documentation, per company guidelines/PPE.
Supervise and Manage all aspects of the daily operations by supporting the field operatives (technicians) and coordinating with staff operatives (Service, maintenance and technical coordinators etc…) to support all service calls, inspections and repairs business.
Plan/assign/manage field labor hours to maximize profitability and productivity (95%)
Review margin and manage WIP performance of service jobs to ensure accurate execution within estimated labor hours and costs etc. Analyze and report to management any significant deviations from original job plans or scope of work changes.
Support and lead schedule of Inspections and Repairs.
Respond and Support to emergencies, as needed.
Responsible to ensure field operatives perform their safety and visit review and coordinate with inside Sales staff in the Service Review. Coach field operatives to execute the reviews.
Promote leads brought in by field operatives (technicians and inspectors). Take appropriate actions/quote emergencies to ensure quick response/coordinate with Inside sales.
Oversee invoicing weekly to meet company sales targets and continuously maintain the open orders report ensuring that the open orders report reflects the current status of active service work.
Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering Service calls.

Benefits

Standard Benefits (Dental, Vision, and Medical)
Paid Holidays/Vacation
Learning Development Programs
Short & Long term Disability Plans
As defined by offer letter/Territory coverage.

Company info

Konecranes moves what matters.
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries.
We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive, and sustainable way.
That's why, with 16,000+ professionals in over 50 countries, we are trusted every day to lift, handle, and move what the world needs.
Title = Field Operations Manager (FOM)
Location = Calgary, AB, T2Z 4M8
The primary responsibility of this position is to direct all aspects of the Operations of the Service Business in a specified location and /or multiple locations across a Territory.
Achieve the profitable growth by Operational excellence while delivering to our customers the best experience possible.
Provide technical guidance to customers and technicians to support or facilitate contact with appropriate resources to support the need.
Ensure on-call and 24-hour response is available or negotiate other agreeable actions with customers.

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This listing is sourced directly from Konecranes's careers page and normalized into a canonical job model.