Alignment Healthcare
Contact Center Manager - Pharmacy - Hybrid - You must live in Southern California
Orange, CA · Mid
Sponsorship not specified$59k-$88kDetected 120 days ago
CRMRecruitingPerformance ManagementPharmacy PracticeLeadershipCommunicationMentoringMicrosoft OfficeClaims Management
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
5 transfer filings in the last year, covering 5 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail.
- We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve.
- Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them.
Responsibilities
- Supervise Pharmacy Technician Leads and pharmacy technicians to ensure timely and accurate completion of work supporting pharmacy operations in a call center environment.
- Conduct performance evaluations and support corrective action processes as needed.
- Collaborate with the Sr. Manager, Pharmacy Technicians to implement workflow improvements and operational policies.
- Support audit readiness and ensure technician documentation meets internal standards.
- Support various pharmacy programs and campaign activities.
- This role ensures operational efficiency, supports the MAPD Pharmacy department's goals related to medication adherence and pharmacy quality, and collaborates cross-functionally to enhance member experience and outcomes.
Requirements
- Required: 3-5 years of experience as a pharmacy technician, with at least 1-2 years in a supervisory or lead role.
- Required: Strong leadership and team management skills.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Nice to have
- Call Center Management experience highly preferred, Experience in managed care, Medicare Part D, or pharmacy quality programs
- Required: High school diploma or equivalent required
- Preferred: Call Center Management experience highly preferred, Experience in managed care, Medicare Part D, or pharmacy quality programs
Skills
- Excellent communication and interpersonal abilities.
- Proficient in workflow coordination, performance monitoring, and coaching.
- Proficient in Microsoft Office Suite and pharmacy systems (e.g., claims platforms, CRM tools).
- Required: Active Pharmacy Tech License or equivalent work experience
- Essential Physical Functions:
Compensation
- $58,531.00 - $87,797.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Benefits
- In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community.
- Associate or Bachelor's degree in healthcare, business, or related field
- Foster a culture of accountability and continuous learning through coaching, mentoring, and performance feedback.
Company info
- It takes an entire team of passionate and caring people, united in our mission to put the senior first.
- Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company.
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This listing is sourced directly from Alignment Healthcare's careers page and normalized into a canonical job model.