Axis Communications
Technical Services Engineer - Bilingual - Portuguese + English
USA - MA - Chelmsford · Full-time
Sponsorship not specified$20k-$25kDetected 30 days ago
SalesforceCRMCustomer SupportIntercomHardware DesignCiscoResearchCommunicationProblem SolvingTime ManagementCompTIA
About the role
- Job Title Technical Services Engineer - Bilingual - Portuguese + English Job Description Looking for a new start?
- We just happen to provide cutting-edge security solutions across the globe.
- This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, MA headquarters (after completing initial training and meeting desired KPI's).
Responsibilities
- Manage a high work volume with time-bound constraints
- Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution
- Develop subject matter expertise and train/mentor others
- Use troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer's problem
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Knowledge of network routing and switching protocols
- Experience configuring PCs, installing various operating systems and software applications
- Experience configuring switches, routers, and other network-related components
- Ability to resolve issues and troubleshoot in an unscripted manner
- Eye for details with good time management skills. must be able to handle multiple issues in an organized manner
- Experience with Salesforce Service Cloud CRM system/help desk applications
- Employee is occasionally required to lift 20-25 lbs.
- Valued, But Not Required …
Nice to have
- 11:30 a.m. to 8:00 p.m. shift, and Portuguese (A must have!)
- Spanish / French language is always a plus!
- Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
- Ensure escalations and handoffs are efficient by documenting cases clearly and completely
Skills
- Minimum 2 years' experience in a call center-type environment with an excellent customer service background
Compensation
- $75,000 annually (English only role)
- $79,500 annually (Bilingual
Company info
- Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
- Take care of more than just the 'work you', but rather the 'whole you' through our health, dental, vision, and fitness/health and wellness programs
- Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
- Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
- Help prepare for your life after retirement through our 401(k) program and employer matching
- Provide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases
- What We Are Looking For…
- What we offer...
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