HP Inc.
Senior Director, Field & Channel Delivery Operations for North and Latin America
Spring, Texas, United States of America · Director · Full-time
Sponsorship not specified$201k-$301kDetected 69 days ago
AgileNegotiationOperations ManagementSupply ChainProcess ImprovementProcurementPerformance ManagementCustomer SupportHardware DesignLeadershipCommunicationMentoring
About the role
- You will be responsible for leading complex, multi-functional operations across multiple locations, with a direct impact on business unit performance and broader organizational strategy.
- You will enable this by ensuring world-class delivery execution, supporting contract renewals, and contributing to revenue, profitability, and TCE performance for the segment.
- Additionally, the position plays a critical role in advancing services-led growth by ensuring operational excellence, supporting contract renewals, and achieving key financial, customer, and operational performance metrics.
Responsibilities
- Lead services segment management across Commercial Enterprise, SMB, and Consumer markets spanning PC, Print, and Peripherals.
- Drive cost efficiency and operational performance, ensuring cost-to-serve aligns with revenue objectives.
- Manage supplier and vendor relationships, partnering with Global Procurement on selection, statements of work, compliance with master service agreements, and rate negotiation/governance.
- Develop and execute channel partner strategies to grow services adoption, increasing registration, activation, and usage.
- Support growth of contractual services through renewals, expanded offerings, and development of new capabilities for managed services.
Compensation
- The pay range for this role is $200,500.00 - $300,750.00 annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).
Benefits
- HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Flexible spending account
- Life insurance
- Generous time off policies, including
- 4-12 weeks fully paid parental leave based on tenure
- Additional flexible paid vacation and sick leave ( US benefits overview )
Equal opportunity
- No Equal Opportunity Employer (EEO) -
- For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
Visa & Work Authorization
- ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
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