Waystation AI

Waystation AI

Customer Success Manager — Procurement

Redwood City, CA

Sponsorship not specifiedDetected 43 days ago
Agentic AISupply ChainProcurementCustomer Success

About the role

  • This is a forward-deployed customer success role - closer to an embedded operator than a traditional account manager.
  • Our customers are mid-market food, beverage, supplement, and pet food companies running complex sourcing operations: hundreds of suppliers, thousands of SKUs, RFPs that decide a year of margin.
  • You'll embed in their procurement, QA, and R&D workflows, learn their world inside out, and translate Waystation into measurable outcomes for the people doing the work.

Responsibilities

  • Embed early and own the rollout. Configure workflows, align onboarding to how each team actually operates, and drive real usage from day one - not check-ins from the sidelines.
  • Own customer outcomes, not status updates. Take whole problems off our plate and close them: activation gaps, data issues, workflow friction, the things standing between a customer and the value they bought.
  • Drive activation and value realization. Activation is a count of humans changing their behavior - not seats sold. Get the right users live, get supplier email flowing through Waystation, and make sure structured data is being acted on, not sitting unread.
  • Prove impact in the customer's own words. Quantify time saved, errors caught, supplier issues resolved, RFQ cycles compressed - and have that story locked before every renewal conversation.
  • Build leverage through tooling. Use automation and AI agents to scale yourself across a growing book - turning playbooks into repeatable systems, not manual labor.
  • Own things end-to-end. You take messy things start-to-finish and close them without being asked.
  • Embed early and own the rollout.
  • You're energized by making customers successful - and you treat their success as the goal, not a means to your own brand.
  • Own things end-to-end.
  • Build leverage.

Requirements

  • You know yours and can prove it with outcomes.
  • Have proven grit.

Nice to have

  • Bring procurement or supply-chain depth.
  • You understand RFPs, supplier management, specs, COAs, and the rhythm of a sourcing team - or you've earned that fluency adjacent to it.
  • CPG context is a strong plus.

Compensation

  • One customer saved over $200,000 in the first three months, paying for their annual contract in the first 30 days.

Benefits

  • Competitive base salary + meaningful equity - real ownership, with upside tied directly to the outcomes you drive
  • Full health, dental, and vision coverage
  • Unlimited vacation - we care about outcomes, not hours

Company info

  • Waystation AI
  • Waystation is building the operating system for procurement in consumer packaged goods (CPG).
  • Today, ingredient and packaging sourcing still runs through inboxes, PDFs, and spreadsheets.
  • It's slow, opaque, and costly.
  • Waystation replaces that chaos with an AI-powered procurement platform that creates structure, visibility, and leverage - without forcing suppliers into portals.
  • The result: real ROI.
  • One customer saved over $200,000 in the first three months, paying for their annual contract in the first 30 days.
  • Waystation is led by repeat founder Ryan Caldbeck (previously founded CircleUp) and backed by Founder Collective, Homebrew, Slow Ventures, and 87 Capital.
  • We have paying customers, real usage, and a product that works.
  • You won't manage these relationships from a dashboard.
  • You bring procurement fluency they respect.
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This listing is sourced directly from Waystation AI's careers page and normalized into a canonical job model.