Xplor Technologies

Customer Support Specialist I

Remote (United States)

Work authorization requiredDetected 4 days ago

SalesforceCRMAccountingCustomer SupportMicrosoft Office

About the role

We prove it every year by growing quicker than any other company in the space and servicing the most well-known courses around the nation.
We run every aspect of a club including the restaurant, the reservation system, the pro shop, and retail store, their marketing, CRM, and member billing.
They are trained on basic features and functionality of our SaaS (software as a service) products to allow for first touch resolution on functional issues.

First point of contact for incoming Support & Services requests from clients with prioritization of phone calls, voicemails, and emails.
Provides technical support & services for all products, such as Website, Office (Accounting), Reservations, CRM, Mobile Menu and App (all inclusive), G Suite, and MS Office.
Identify critical support needs and ensure prompt resolution, including "warm," immediate transfers to Support Teams.
Provide excellent customer service through all support channels and ongoing ticket management.
Create documentation and knowledge base articles to improve service delivery.

Our Customer Support Specialist I is required to handle incoming customer calls and to provide detailed initial troubleshooting and, whenever possible, problem resolution.
Ability to multi-task effectively in an energetic, fast-paced environment.
Working knowledge of G-Suite, Microsoft Office, helpdesk software and CRM experience (Help Scout, Salesforce, Service Cloud).
A minimum of 1 year of experience in a customer-facing role.
You can email us at talentsupport@xplortechnologies.com.

College degree preferred and/or up to a year of equivalent relevant experience.
Prior customer service experience in a SaaS (software-as-a-service) environment preferred, but not required.

Act as liaison between clients and management to build positive working relationships with customers by effectively communicating ticket status and resolution to customers.

n work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship

This listing is sourced directly from Xplor Technologies's careers page and normalized into a canonical job model.