Jobsforhumanity
Call Centre Agent
Richmond, VA, United States
Sponsorship not specifiedDetected 22 hours ago
Customer SupportCommunicationProblem SolvingAdaptability
About the role
- Assist Members & customers with roadside breakdown assistance
- Handle objections & resolve issues, escalating complex cases when needed
- Contribute to process improvements and team success
Responsibilities
- Deliver excellent customer service, meeting KPIs and performance targets
Nice to have
- At least 1 year of experience in Customer Service
- At least 1 year of experience in a Contact Centre (preferred)
- Excellent communication & problem-solving skills
- Ability to stay calm & think fast in urgent situations
- Strong teamwork, adaptability, and attention to detail
- Commitment to growing your career with AA Ireland
- A strong work ethic & results-driven mindset
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