Sensor Tower

Account Manager, Brands

New York City, NY, US

Sponsorship not specified$100k-$110kDetected 117 days ago

SalesforceForecastingCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

Sensor Tower's insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods, finance, and investment.
Base Salary: $100,000 - $110,000 On top of the base salary, this role also includes a variable component with uncapped commission.
To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob.

As an Account Manager, Brands at Sensor Tower, you'll play a key role in managing the renewal process of our customer base while working closely with Sensor Tower Customer Support as needed to ensure a positive customer experience.
As an early hire in this role, you'll also be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency.
Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature
Work with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as needed
Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
Establish and maintain effective, cooperative working relationships with customers, largely via email.
Previous experience in a Support, Services, Customer Success, or Renewals Management role

Sensor Tower does not accept third party resumes.
Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location.
Sensor Tower is not responsible for any fees related to unsolicited resumes.
Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.
Final hiring decisions are ultimately made by humans.

On top of the base salary, this role also includes a variable component with uncapped commission.
$100,000 - $110,000
Have annual/bi-annual calls with customers to secure the budget for upcoming renewal.

It's common for scammers to create positions that look legitimate on other sites.
At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application.
Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com.
All Sensor Tower interviews will be conducted via phone or Zoom.
At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text.
Should an issue arise that you feel we should be aware of, please contact us.
Please provide your resume when applying.
Identify opportunities to expand Sensor Towers footprint within an account as part of the renewal process
This includes objection-handling and problem-solving when customers request discounts, indicate they don't want to renew, alert us that they're evaluating competing solutions, etc.

This listing is sourced directly from Sensor Tower's careers page and normalized into a canonical job model.