Zillow Group
Manager - Rentals Collections
Remote-USA
Sponsorship not specified$77k-$124kDetected 59 days ago
OKRsSalesforceAccount ManagementAccountingExcelSAPAuditingProcess ImprovementPerformance ManagementHRISCustomer SuccessCustomer SupportAR/VRLeadershipProblem SolvingCritical ThinkingAccounts Payable
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odds of building a lasting career here
53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 26 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 100%
Of 21 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 510 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
9 transfer filings in the last year, covering 9 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Contribute to broader Finance Operations scaling initiatives and conduct monthly collection reviews with each Zillow product team.
Responsibilities
- You will set the strategic and operational direction for your team, balancing performance management, process optimization, and cross-functional partnership to drive measurable improvements in collections results.
- Lead, coach, and develop a high-performing collections team (onshore FTEs and BPO supervisors), including recruiting, hiring, performance management, career development, and headcount forecasting.
- Drive quarterly reductions in past-due AR balances and improvements in days-to-pay
- Lead onboarding, training, and implementation for BPO partners and systems; maintain process documentation and drive continuous improvement.
- Maintain and enforce the corporate credit policy, including monitoring credit reviews and approvals.
- Collaborate cross-functionally with Finance, Accounting, Sales, and Customer Success to streamline issue resolution and improve the customer payment journey.
- Drive quarterly reductions in past-due AR balances and improvements in days-to-pay; establish, monitor, and report on operational KPIs and OKRs using analytics to identify trends and corrective actions.
- Own end-to-end collections operations: account management, escalation handling, status updates, and quality control and auditing across onshore and offshore teams.
Requirements
- You bring 6+ years of experience in B2B credit and collections, including at least 2 years leading teams or team leads.
- You have a proven track record of driving measurable improvements in key collections metrics, including days overdue, days to pay, and dispute resolution cycle time.
- You have deep expertise in the full order-to-cash process, including collections operations, cash applications, and accounting for bad debt and sales allowances.
- You are experienced with collections and financial systems such as Zuora, HighRadius, Salesforce, Workday, Oracle, or SAP, and proficient in Excel and Google Sheets for data management and reporting.
- you are also comfortable leveraging AI tools to identify and automate manual processes at scale.
- You have experience managing BPO or offshore vendor relationships, including onboarding, training, and performance oversight.
- You balance business acumen with empathy in customer-facing situations and bring significant experience in customer negotiations and issue resolution.
- We encourage you to apply if you have transferable skills or related experiences.
Compensation
- In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $77,400.00 - $123,600.00 annually.
- The base pay range is specific to these locations and may not be applicable to other locations.
Benefits
- In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
Company info
- The Billing, eCommerce & Payments organization at Zillow Group drives cash flow optimization and financial efficiency across all business units through scalable billing, payments, and collections operations.
- Our team contributes to Zillow's revenue growth by minimizing payment churn, maximizing collections, and ensuring prudent financial risk management, with a focus on long-term solutions that are automated, scalable, flexible, and cost-efficient.
- Our Collections team plays a key role in minimizing overdue balances and improving payment performance, partnering closely with Accounting, Finance Operations, and business leaders to ensure sustainable cash flow, reduce payment friction, and deliver an outstanding customer experience.
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
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This listing is sourced directly from Zillow Group's careers page and normalized into a canonical job model.