Zillow Group

Zillow Group

Manager - Rentals Collections

Remote-USA

Sponsorship not specified$77k-$124kDetected 12 days ago
OKRsSalesforceAccount ManagementAccountingExcelSAPAuditingProcess ImprovementPerformance ManagementHRISCustomer SuccessCustomer SupportAR/VRLeadershipProblem SolvingCritical ThinkingAccounts Payable

About the role

  • Our team contributes to Zillow's revenue growth by minimizing payment churn, maximizing collections, and ensuring prudent financial risk management, with a focus on long-term solutions that are automated, scalable, flexible, and cost-efficient.
  • Contribute to broader Finance Operations scaling initiatives and conduct monthly collection reviews with each Zillow product team.
  • U.S. employees may live in any of the 50 United States, with limited exceptions.

Responsibilities

  • Lead, coach, and develop a high-performing collections team (onshore FTEs and BPO supervisors), including recruiting, hiring, performance management, career development, and headcount forecasting.
  • Drive quarterly reductions in past-due AR balances and improvements in days-to-pay; establish, monitor, and report on operational KPIs and OKRs using analytics to identify trends and corrective actions.
  • These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation.
  • You will set the strategic and operational direction for your team, balancing performance management, process optimization, and cross-functional partnership to drive measurable improvements in collections results.
  • Drive quarterly reductions in past-due AR balances and improvements in days-to-pay
  • Own end-to-end collections operations: account management, escalation handling, status updates, and quality control and auditing across onshore and offshore teams.
  • Lead onboarding, training, and implementation for BPO partners and systems; maintain process documentation and drive continuous improvement.
  • Maintain and enforce the corporate credit policy, including monitoring credit reviews and approvals.
  • Collaborate cross-functionally with Finance, Accounting, Sales, and Customer Success to streamline issue resolution and improve the customer payment journey.
  • Identify and implement automation and system enhancements using tools such as Zuora, HighRadius, and Salesforce.

Requirements

  • You bring 6+ years of experience in B2B credit and collections, including at least 2 years leading teams or team leads.
  • You have a proven track record of driving measurable improvements in key collections metrics, including days overdue, days to pay, and dispute resolution cycle time.
  • You have deep expertise in the full order-to-cash process, including collections operations, cash applications, and accounting for bad debt and sales allowances.
  • You are experienced with collections and financial systems such as Zuora, HighRadius, Salesforce, Workday, Oracle, or SAP, and proficient in Excel and Google Sheets for data management and reporting.
  • you are also comfortable leveraging AI tools to identify and automate manual processes at scale.
  • You have experience managing BPO or offshore vendor relationships, including onboarding, training, and performance oversight.
  • You balance business acumen with empathy in customer-facing situations and bring significant experience in customer negotiations and issue resolution.
  • We encourage you to apply if you have transferable skills or related experiences.

Compensation

  • In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $77,400.00 - $123,600.00 annually.
  • The base pay range is specific to these locations and may not be applicable to other locations.

Company info

  • The Billing, eCommerce & Payments organization at Zillow Group drives cash flow optimization and financial efficiency across all business units through scalable billing, payments, and collections operations.
  • Our Collections team plays a key role in minimizing overdue balances and improving payment performance, partnering closely with Accounting, Finance Operations, and business leaders to ensure sustainable cash flow, reduce payment friction, and deliver an outstanding customer experience.
  • Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds.

Visa & Work Authorization

  • al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
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This listing is sourced directly from Zillow Group's careers page and normalized into a canonical job model.